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One of the most exciting features of Microsoft Dynamics CRM 2011 is its social capabilities added in an update that was released late last year. The social functionalities make it easy for users to communicate and collaborate with coworkers in real time, using an interface that is similar to the social networks we’ve all become familiar with. If you’re new to Microsoft Dynamics CRM and would like to learn more about these features and how they work, you may be interested in a post I wrote last September entitled ” Sneak Peek: Microsoft Plans Exciting Updates for Dynamics CRM.”
As I’m sure you’ve probably heard by now, Microsoft will soon release yet another update for Dynamics CRM. Among many other exciting changes, this new update will build on the system’s social capabilities, making it simpler for users to find and follow relevant conversations going on within the organization.
Some specific social features users can expect to see with the upcoming Dynamics CRM 2011 update include:
To learn more about the new features included in Microsoft Dynamics CRM’s upcoming update read Microsoft Dynamics CRM Q2 2012 Service Update Release Preview Guide.
If you’re as excited as we are about the possibilities these new features provide and would like to purchase Dynamics CRM for your business contact Intelligent Technologies today!
By: Laura Heinbockel, Intelligent Technologies, Inc., a North Carolina Microsoft Dynamics CRM Partner
Enhanced Social Capabilities Included in Microsoft Dynamics CRM 2011 Update – Streamline Communication is a post from: CRM Software Blog
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