Top 10 CRM Software Blog Posts for 2012

What topics were CRM software buyers and professionals most interested in reading about in 2012? Take a look at our list of top blog posts written in 2012.

1. The Challenge of Open Rates in b2b Email Marketing
   1,756 views | January 18, 2012 by SalesFUSION
   I recently got into a spirited discussion in LinkedIn about email open rates and what users of various email marketing tools and marketing automation platforms should expect when they engage in b2b email marketing programs. The net result of the discussion was that “it depends”. Seeing this as a nice blog topic, I wanted to share some thoughts on b2b email open rates and experiences I’ve had with my product, SalesFUSION, and what others should come to expect as a new normal.

• Microsoft Dynamics CRM vs. SugarCRM: How To Know Which Option is Best for You?
  1,678 views | January 14, 2012 by MIG & Co
  If you are on the never ending search for a new CRM solution, you may be going to site after site and end up being more confused than when you started. Well here you will learn the important features in Microsoft Dynamics CRM and SugarCRM to help you make your decision. If you are also looking into Salesforce.com as an option, you may want to check out our previous post.

• Microsoft Dynamics CRM 2011 and Outlook: 5 Functions Everybody Should Use
  1,666 views | January 11, 2012 by Bob Hatcher, Altico Advisors
  My experience in the world of CRM has taught me that many companies using a CRM system do not necessarily use it to its fullest potential. Here’s the essence of an article that was recently posted on the Microsoft Dynamics CRM site highlighting suggestions for making the best use of functionality that is available right out-of-the-box…

• Coming Soon: Use Microsoft Dynamics CRM on Different Web Browsers
  1,512 views | January 16, 2012 by TSG
  The latest update of Microsoft Dynamics CRM (released in the UK last December) delivered some great additional features and enhancements. These included new Business Intelligence capabilities, enhanced dialogues (which takes the dialogue functionality way beyond just call scripting) and improved data cleansing. There were also some useful enhancements when running the product in Outlook, tighter user auditing, and some impressive new charting capabilities.

• Windows 8 and Microsoft Dynamics CRM: Shaping the Future of CRM Applications
  1,180 views | April 21, 2012 by Ledgeview Partners’ CRM Consultants
  During the Microsoft Dynamics Convergence conference last month, Microsoft gave us a preview of what is coming in future CRM releases. One exciting design theme that will be started in the “R9” (Q4 2012) and continue with future CRM releases is the Metro design and ability to merge in nicely with Windows 8. Three major principles of the metro design fit right into the concepts that make a great CRM…

• Infographic: 12 Great Reasons Companies Use Microsoft Dynamics CRM
  1,137 views | June 6, 2012 by CRM Software Blog Editors
  Choosing a new CRM software is an important decision. I hope Microsoft Dynamics CRM is on your shortlist. But how can you prove to yourself and to others that this is the right choice? Why should a company select Microsoft Dynamics CRM? Check out this new infographic which visually shows 12 great reasons companies use Microsoft Dynamics CRM. To double the fun and find out more download the related white paper 24 Wildly Creative Ways Companies Use Microsoft Dynamics CRM to Drive Revenue and Serve Customers.

• Implementing Robust Microsoft Dynamics CRM 2011 Auto-Numbering Using Transactions
  926 views | January 11, 2012 by John Kolakowski, Green Beacon Solutions
  The primary failing of every auto-number solution for Microsoft Dynamics CRM that I have come across is the ability to ‘guarantee’ a unique number under heavy load across multiple servers, particularly in a Microsoft Dynamics CRM Online environment. Depending on the solution you look at, you will find various attempts to solve this problem, but all appear to have limitations, in some cases even with a document explaining how to ‘correct’ duplicate values.

• Microsoft Dynamics CRM 2011 vs. Contact Managers (Outlook, Business Contact Manager, ACT!, etc.)
  906 views | January 5, 2012 by FMT Consultants
  With a strong background in ACT!, I am often asked to compare the functionalities of Microsoft Dynamics CRM with a contact manager. My response is always the same, I reply with a simple automobile analogy that compares two well-known vehicles.

• In-line Editable Grids for Microsoft Dynamics CRM 2011
  800 views | January 16, 2012 by Axonom
  For those unfamiliar with editable grids in CRM systems, the concept is similar to Microsoft Excel. Microsoft Excel allows users to create rows, columns and manipulate data fields. Like Excel, editable grids in Microsoft Dynamics CRM is a single screen tool that allows users to add, edit, and delete single or multiple CRM field entities in grid format.

• 6 Rules for CRM User Adoption
  780 views | May 15, 2012 by Richard Knudson, Magenium Solutions
  Forthwith, my six rules for CRM user adoption. The general points are valid for any customer relationship management system; most of the examples and links are about Dynamics CRM specific implementation details.

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Top 10 CRM Software Blog Posts for 2012 is a post from: CRM Software Blog