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  • Blog Post: Cloud CRM Price Comparison Guide

    CRM SoftwareBlog
    Here is a quick pricing guide that outlines the different costs of the more popular On Demand CRM packages we run into a somewhat regular basis.  Product Basic Pricing Maximizer CRM Live $39/user/month, 5 user minimum Microsoft Dynamics CRM Online $44/user/month Netsuite...
    on 25 Apr 2013

  • Blog Post: Valued Customers vs. Volume Customers

    CRM SoftwareBlog
    At first glance, it may seem that having hundreds of customers is a good thing, but when it comes down to the bottom line, more isn’t always better.  Having customers is obviously critical, but you want good-customers, not bad-customers.  Telling the difference between the two isn’t always easy, but...
    on 23 Apr 2013

  • Blog Post: Virtual Convergence Offers a FREE Opportunity to Take a Closer Look at Dynamics CRM

    CRM SoftwareBlog
    Earlier in the month, I wrote a blog post about the acquisition of Netbreeze and how the integration of its social analytic capabilities with Dynamics CRM will benefit users; read it here .  The Netbreeze announcement was just one of the many exciting topics discussed at this year’s Convergence conference...
    on 22 Apr 2013

  • Blog Post: 2 Keys to Optimizing CRM for Your Organization

    CRM SoftwareBlog
    When implementing a new CRM system, the same questions always seem to arise. First and foremost clients want to know: “What type of staffing resources do I need to manage my new system?”  That question is almost always followed by: “What skills are necessary for an administrator to succeed?”   Optimization...
    on 17 Apr 2013

  • Blog Post: The ABCs of CRM: What You Should Know About Activity Based Costing

    CRM SoftwareBlog
    “The value of an idea lies in the using of it.” Thomas A. Edison I love this quote.  Ideas abound, especially in this day and age with the speed of technology change, new communication mechanisms, etc.  But there is one idea that warrants more consideration in the CRM (customer relationship...
    on 17 Apr 2013

  • Blog Post: Governmental Agencies as CRM Users: Citizen Relationship Management

    CRM SoftwareBlog
    Last time, we talked about schools turning to CRM software to manage recruitment, communication, and retention. Similarly, governmental agencies of all sizes are turning to CRM software to increase efficiency and productivity and to save tax dollars. For these users, CRM stands for Citizen Relationship...
    on 17 Apr 2013

  • Blog Post: Webinar – Tips to Boost Your Sales and Customer Services Effectiveness with CRM

    CRM SoftwareBlog
    If your company is like most, you strive to optimize the quality of your existing customer relationships while driving new business. However, like many organizations you may lack the capabilities and tools to do this productivily and efficiently. Wouldn’t it be great if you could increase your time with...
    on 13 Apr 2013

  • Blog Post: CRM Named Biggest Software Investment Priority for 2013-14

    CRM SoftwareBlog
    Gartner recently revealed that CRM has emerged as the number one priority for application software spending in 2013 and 2014. Besides CRM, ERP and office productivity tools rounded out the top three. The fact that CRM has vaulted past ERP and is projected to drive IT enterprise investments in upcoming...
    on 10 Apr 2013

  • Blog Post: The Impact of Local Government Using Microsoft Dynamics CRM as Citizen Relationship Management

    CRM SoftwareBlog
    Several years ago, the State of Illinois decided to release 2000 prison inmates. Within 24 hours a bunch of them proceeded to “rape and pillage” the city. The local government needed a scapegoat, a bunch of lawyers were brought in and where did they decide to place the blame? The computer systems!  They...
    on 8 Apr 2013

  • Blog Post: New White Paper Proves the Business Value of Mobile CRM

    CRM SoftwareBlog
    Is Mobile CRM more than just a convenience, can it really make a difference to the bottom line of your business? Eighty nine percent of executives say that mobile devices will be most important for their company’s success within the next three years. But those are just numbers, what about real companies...
    on 8 Apr 2013

  • Blog Post: Turn Leads into Sales with CRM Software

    CRM SoftwareBlog
    Making sales isn’t about luck; it’s about finding prospects and knowing your customers.  Use the data in your customer relationship management (CRM) software to create meaningful marketing data, target better prospects, and strengthen customer relationships.  After all, lucky socks don’t find new customers...
    on 5 Apr 2013

  • Blog Post: Schools as CRM Users: Constituent Relationship Management

    CRM SoftwareBlog
    From public school districts to universities, schools of all sizes are becoming increasingly reliant on CRM software to manage recruitment, communication, and retention. For these users, CRM stands for Constituent Relationship Management. Microsoft Dynamics CRM provides the perfect platform for managing...
    on 1 Apr 2013

  • Blog Post: Three Reasons CRM Software Should Be On Your Wish List

    CRM SoftwareBlog
    More and more businesses are planning to implement customer relationship management (CRM) software this year according to a recent Gartner survey (http://www.gartner.com/newsroom/id/2358015). Reasons for using CRM solutions point to the need to find new prospects and generate loyalty with existing customers...
    on 26 Mar 2013

  • Blog Post: See How Companies are Improving Sales and Getting More for Their Money with Dynamics CRM

    CRM SoftwareBlog
    Are you looking for a new way to improve sales and revenue while reducing your costs? Then read on….Forrester Research, an independent technology and market research company, conducted an in-depth review and study of companies that have installed Microsoft Dynamics CRM 2011. The results were amazing...
    on 26 Mar 2013

  • Blog Post: Earn Microsoft $ubsidy with Big Easy / Cloud Easy Offers

    CRM SoftwareBlog
    The Big Easy Offer 10 and the Cloud Easy Offers are back! If you are in the market for a new CRM solution this offer is very compelling; not only do you get one of the best CRM solutions in the industry but you get cash back from your purchase.   Couple key points about the [...] Earn Microsoft...
    on 19 Mar 2013

  • Blog Post: Crestwood Associates is on our way to Convergence 2013!

    CRM SoftwareBlog
    Microsoft Convergence 2013 is here! From March 18-21 Microsoft professionals are meetingin New Orleans to attend seminars and keynote speeches and find out about everything new and exciting for Microsoft in 2013. Crestwood Associates’ own John Kazanow and Rick Feterick will be in attendance and are certainly...
    on 18 Mar 2013

  • Blog Post: Infographic: The Top 20 Most Popular CRM Software Solutions

    CRM SoftwareBlog
    CRM software automates such tasks as contact management, communication tracking and scheduling, and sales forecasting. The size of the CRM industry is now over $10 billion with hundreds of competing offerings. Below is a look at the most popular options as measured by a combination of their total number...
    on 13 Mar 2013

  • Blog Post: Lean Techniques for Defining CRM Goals

    CRM SoftwareBlog
    What business challenge will your investment in CRM address? Is there a specific business pain which is impacting your bottom line?  Is there a specific business opportunity you want to pursue? Start with no more than ONE or TWO! Too often we meet customers who fail to realize benefits because they bite...
    on 5 Mar 2013

  • Blog Post: Stop Re-pulling Your Marketing Lists and Automate Them!

    CRM SoftwareBlog
    With your marketing campaigns comes creative, collateral, and of course marketing lists. Whether you are emailing, calling, or mailing, you need to make sure your marketing lists are up to date. This becomes an extremely tedious task especially when you are working with hundreds and thousands of accounts...
    on 4 Mar 2013

  • Blog Post: Microsoft CRM vs. SharePoint: Why One Over the Other?

    CRM SoftwareBlog
    Dynamics CRM and Microsoft SharePoint are two powerful enterprise applications.  Both are built on Microsoft Windows, SQL Server and can integrate with most Microsoft productivity tools like Office and Lync. I am often asked: ”For specific business processes, how is one better than the other? How can...
    on 4 Mar 2013

  • Blog Post: 3 Ways AbleBridge Helped Customers Realize the Benefits of Microsoft Dynamics CRM

    CRM SoftwareBlog
    It doesn’t seem possible that Spring is almost upon us, especially after the Winter Wonderland we experienced here in New England this year!  But now that the snow is (almost) in our rear view mirror I wanted to reflect on the busy Winter we had and highlight a few examples of some CRM projects we [...
    on 4 Mar 2013

  • Blog Post: Microsoft Dynamics CRM and Data Security in a Virtual World

    CRM SoftwareBlog
    Data security is an important element of CRM deployments that is often overlooked. However, it is important to discuss this as it offers numerous benefits to the client such as accelerated user adoption and improved business process design. Stay focused as you develop your CRM implementation plan since...
    on 25 Feb 2013

  • Blog Post: CRM Deep Dive Series: A Lean Approach to Creating Value During Implementation

    CRM SoftwareBlog
    We’d like to introduce you to a different approach for thinking about Customer Relationship Management (CRM) software implementations in a series of blog posts over the next several weeks. Our company focuses on Microsoft CRM so naturally we’ll keep it mostly in that context but we think the insights...
    on 25 Feb 2013

  • Blog Post: Why You Need Marketing Automation

    CRM SoftwareBlog
    Let’s start with what exactly marketing automation is. It is a tool that allows you to effectively develop and analyze marketing campaigns and organize customer data. Marketing Automation software will allow you to keep track of your campaigns as well as any e-mail/ phone/ in-person interactions. Microsoft...
    on 13 Feb 2013

  • Blog Post: Give Your Sales Team A Boost with Microsoft Dynamics CRM

    CRM SoftwareBlog
    The beginning of a new year often brings renewed focus on corporate objectives, such as “improve sales”.  There are many ways to attack this common objective; however, the right technology can give you a solid lead, figuratively and literally.  Boost the productivity of your sales team, as well as increase...
    on 25 Jan 2013
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