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Related Posts
Blog Post:
Faced with Higher Costs, Banks Turn to Microsoft Dynamics CRM
CRM SoftwareBlog
Along with a Starbucks, it is pretty much guaranteed that there are multiple bank branches on every corner in the metropolitan areas across the country. Depending on what part of the U.S. you’re in, the bank brands will differ, but it’s nearly impossible to not run into them in central business districts...
on
18 Apr 2013
Blog Post:
Designing a Versatile CRM Solution for Financial Service Firms
CRM SoftwareBlog
The benefits of CRM software for financial service firms extend beyond sales and marketing support. These powerful solutions also help you manage your enterprise more effectively, offering flexible and versatile functionality which helps streamline business practices in addition to managing client and...
on
9 Apr 2013
Blog Post:
Turn Leads into Sales with CRM Software
CRM SoftwareBlog
Making sales isn’t about luck; it’s about finding prospects and knowing your customers. Use the data in your customer relationship management (CRM) software to create meaningful marketing data, target better prospects, and strengthen customer relationships. After all, lucky socks don’t find new customers...
on
5 Apr 2013
Blog Post:
Three Reasons CRM Software Should Be On Your Wish List
CRM SoftwareBlog
More and more businesses are planning to implement customer relationship management (CRM) software this year according to a recent Gartner survey (http://www.gartner.com/newsroom/id/2358015). Reasons for using CRM solutions point to the need to find new prospects and generate loyalty with existing customers...
on
26 Mar 2013
Blog Post:
Oklahoma City Thunder Reaches The Hearts of Basketball Fans Using Microsoft Dynamics CRM
CRM SoftwareBlog
What makes client relationship management special for The Oklahoma City Thunder pro basketball team? During an interview at Convergence 2013 Scott Loft, VP Ticket Sales, Retention, and Database Operations for The Oklahoma City Thunder said: “We don’t treat our fans like a seat number… We want to create...
on
26 Mar 2013
Blog Post:
Implementing Dynamics CRM on an Enterprise Scale? Consider the “Hub and Spoke” Method
CRM SoftwareBlog
Implementing Microsoft Dynamics CRM across an entire company can produce significant customer management and cost cutting benefits. However, this kind of large scale implementation comes with some very specific (and potentially difficult) challenges, such as the need for functional diversity between...
on
21 Mar 2013
Blog Post:
Just Released: Warranty Management and Product Repair through Microsoft CRM
CRM SoftwareBlog
Many of our clients include manufacturing and distribution companies that we’ve worked alongside implementing CRM and ERP solutions. From our work with these companies, it became clear that there was a definite need for a comprehensive warranty management and product repair solution that was capable...
on
15 Mar 2013
Blog Post:
Convergence 2013 Schedule Recommendations – IT Professional Track
CRM SoftwareBlog
March 18-21, 2013 | New Orleans, LA About Convergence As the premier event for the Microsoft Dynamics Customer and Partner business community, Convergence is where opportunity and innovation meet to deliver real business value. It’s the chance to make key business connections and to discover the...
on
11 Mar 2013
Blog Post:
Enhancing Microsoft Dynamics CRM for Professional Services Organizations
CRM SoftwareBlog
Perhaps I should start with a definition and where else would I look if not Wikipedia. Loosely quoted: Professional services is an industry grouping that refers to technical or unique functions performed by independent contractors or consultants whose occupation is the rendering of such services. Hmmm...
on
6 Mar 2013
Blog Post:
Lean Techniques for Defining CRM Goals
CRM SoftwareBlog
What business challenge will your investment in CRM address? Is there a specific business pain which is impacting your bottom line? Is there a specific business opportunity you want to pursue? Start with no more than ONE or TWO! Too often we meet customers who fail to realize benefits because they bite...
on
5 Mar 2013
Blog Post:
Stop Re-pulling Your Marketing Lists and Automate Them!
CRM SoftwareBlog
With your marketing campaigns comes creative, collateral, and of course marketing lists. Whether you are emailing, calling, or mailing, you need to make sure your marketing lists are up to date. This becomes an extremely tedious task especially when you are working with hundreds and thousands of accounts...
on
4 Mar 2013
Blog Post:
3 Ways AbleBridge Helped Customers Realize the Benefits of Microsoft Dynamics CRM
CRM SoftwareBlog
It doesn’t seem possible that Spring is almost upon us, especially after the Winter Wonderland we experienced here in New England this year! But now that the snow is (almost) in our rear view mirror I wanted to reflect on the busy Winter we had and highlight a few examples of some CRM projects we [...
on
4 Mar 2013
Blog Post:
Use Connections to Build Deeper Insights into Accounts and Contacts
CRM SoftwareBlog
Have you ever noticed how people and companies are often interconnected in multiple ways? In other words, contacts in your CRM are probably connected to other contacts and companies in not-so-obvious ways. An employee with one company can also be a former employee at another company. And one company...
on
28 Feb 2013
Blog Post:
Harnessing the Power of Social Media to Keep Your Customers Happy
CRM SoftwareBlog
During the past 10 years, social media has evolved from multiple “person to person” meeting sites to a viable business channel for organizations of all types and sizes. Whether you operate a B2C or a B2B organization, social media is not only a powerful marketing tool, but it is equally critical...
on
28 Feb 2013
Blog Post:
CRM Deep Dive Series: A Lean Approach to Creating Value During Implementation
CRM SoftwareBlog
We’d like to introduce you to a different approach for thinking about Customer Relationship Management (CRM) software implementations in a series of blog posts over the next several weeks. Our company focuses on Microsoft CRM so naturally we’ll keep it mostly in that context but we think the insights...
on
25 Feb 2013
Blog Post:
Microsoft Dynamics CRM Mobile & Browser Options
CRM SoftwareBlog
Workers today depend more and more on their mobile devices. Microsoft Dynamics CRM includes a mobile CRM module that works with any web-enabled phone or device. This allows Microsoft Dynamics users real-time access to customer information, the opportunity pipeline, leads, marketing and customer service...
on
22 Feb 2013
Blog Post:
Can Microsoft Dynamics CRM Help You Know Your Customer Before the Sale?
CRM SoftwareBlog
The title of this article sounds like common sense. You have to know your customer to even begin a sale. But how much do you really know about the customer? Technology, particularly the Internet, gives customers the power to know just about everything about a business before they choose to shop for its...
on
4 Feb 2013
Blog Post:
Looking to Have Multiple CRM Instances; Why Not Try Dynamics CRM?
CRM SoftwareBlog
Sometimes you may have separate Dynamics CRM installations or instances to help better run your organization. Different departments use CRM software for different reasons. For example, your marketing and sales departments will use it for your customers, suspects and prospects. In order to manage the...
on
18 Jan 2013
Blog Post:
3 Reasons to Attend Microsoft Convergence 2013
CRM SoftwareBlog
Convergence 2013 is coming to New Orleans, March 18-21. This is the biggest Microsoft Dynamics Customer Conference event of the year with over 10,000 attendees and I encourage you to attend. You and your teammates will: Learn to get the most out of your Microsoft Dynamics solution. You’ll have...
on
16 Jan 2013
Blog Post:
Don’t Overlook Embedded Bing Maps in Dynamics CRM 2012
CRM SoftwareBlog
One of the many cool new features in the recent update to Microsoft Dynamics CRM 2012 is embedded Bing maps. Address fields are already a part of many of your Customer Relationship Management records, and with Bing maps, you can now easily take advantage of this geo-data for visualization. Of course...
on
7 Jan 2013
Blog Post:
Faster Problem Resolution and FCR with Microsoft Dynamics CRM
CRM SoftwareBlog
Ignify has a new blog written by Bhavesh Ashani, our Vice President of Customer Satisfaction, on how companies can improve problem resolution and first contact response with Microsoft Dynamics CRM. Check it out on our website or keep reading below. According to J.D. Powers & Associates’ 2012 U...
on
7 Jan 2013
Blog Post:
Microsoft Dynamics CRM Implementations Teach Valuable Lessons
CRM SoftwareBlog
I recently took a prospective client team on a two-day tour of four companies to observe Dynamics CRM (Customer Relationship Management) software working in different environments. I wanted to give them a broader perspective on potential applications of the service module. Over the course of a nine month...
on
7 Jan 2013
Blog Post:
Yammer and Microsoft Dynamics CRM 2012
CRM SoftwareBlog
The last news we’ve heard on the long awaited CRM 2012 upgrade is that its general availability has been pushed to January 2013. One of the features we’re very excited about in this newest Dynamics CRM is the native Yammer integration. According to Microsoft, though, you’ll have to...
on
27 Dec 2012
Blog Post:
Extending Microsoft Dynamics CRM’s Customer Service Module for Manufacturing
CRM SoftwareBlog
Microsoft CRM delivers a robust out-of-the-box Customer Service solution which includes standard features like case management, field service scheduling, and a knowledge management module. For many companies, this built-in solution offers more customer service capabilities then they’ll ever need, but...
on
13 Dec 2012
Blog Post:
Microsoft Dynamics CRM: A Customer Relationship Management System Integrating With Excel
CRM SoftwareBlog
One of the enhancements hinted at for the pending update to Microsoft Dynamics CRM 2012 is improved integration with Microsoft Office. While Dynamics CRM support for Outlook is already solid, some are expecting new capabilities for working with CRM records in Excel and possibly Word. Obviously this...
on
13 Dec 2012
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