Microsoft Dynamics CRM

Home » Microsoft Dynamics CRM » CRM Software Blog » All Tags » Microsoft Dynamics CRM 2011 » Dynamics CRM for Customer Service » About Microsoft Dynamics CRM

Browse by Tags

Related Posts

  • Blog Post: The Benefits Reaped when Companies Switch to Microsoft Dynamics CRM from Salesforce.com

    CRM SoftwareBlog
    Having had the opportunity and pleasure of attending the Microsoft Dynamics Partner Event in Fargo, N.D. this past week, it really makes me so proud and excited about promoting the Microsoft Dynamics Platforms and the benefits of the products.  Sitting in my seat on the plane making my way back to Detroit...
    on 24 Sep 2012

  • Blog Post: Microsoft Dynamics CRM + Broadlook = The Perfect Match

    CRM SoftwareBlog
    We recently began using a set of solutions in our internal Microsoft Dynamics CRM system that has just been phenomenal.  Since starting to utilize Broadlook’s Contact Capture, we no longer have to undergo mundane and time consuming data entry tasks to create new contact records into our Microsoft Dynamics...
    on 30 Aug 2012

  • Blog Post: Even More with Even Less – Are You Kidding Me?

    CRM SoftwareBlog
    As the terrific ASAE Annual Meeting 2012 was winding to a close, it occurred to me that the trends that began in 2008 as the economy turned south might just be here to stay in the Association Community- at least for the near future.  Not unlike our private sector counterparts, Associations and Nonprofits...
    on 16 Aug 2012

  • Blog Post: Getting Results: Driving Revenue and Serving Customers with Microsoft Dynamics CRM

    CRM SoftwareBlog
    When it comes to Customer Relationship Management (CRM) software, it is common knowledge that Microsoft Dynamics CRM is one of the leading products on the market.  There are a multitude of reasons for this, from the benefits it offers to the rich functionality it provides as well as the backing of a...
    on 31 Jul 2012

  • Blog Post: Leveraging Microsoft Dynamics ERP and CRM at High Tech Companies

    CRM SoftwareBlog
    At the heart of every high tech company are front-and back-office business pro­cesses that are ripe for unifying.  With all of today’s investment in enterprise applications, it still puzzles me how often I find global high tech companies with enterprise resource planning (ERP) and customer relationship...
    on 18 Jul 2012

  • Blog Post: Increase Productivity with Dynamics CRM Integration for Microsoft Outlook

    CRM SoftwareBlog
    With the introduction of a native Microsoft Outlook integration back in CRM 4.0, the Dynamics team provided a convenient option for email centric marketing and sales folks . They can add leads, track emails, and access CRM records without ever having to leave Outlook. In Dynamics CRM 2011, the Outlook...
    on 29 Jun 2012

  • Blog Post: 3 Powerful Things AbleBridge Did for Microsoft Dynamics CRM Customers in June

    CRM SoftwareBlog
    1. Implemented Microsoft Dynamics CRM for an Insurance agency that needed to replace their current CRM / Agency Management System. Migrated all the data from the legacy agency management systems, recreated four key reports and trained all users on Microsoft Dynamics CRM in less than a week. Created...
    on 20 Jun 2012

  • Blog Post: Top Reasons Microsoft Mobile CRM Means a More Productive Workforce

    CRM SoftwareBlog
    For Microsoft CRM customers, a new cloud based mobile CRM service called Microsoft Dynamics CRM Mobile will soon be available. This service will provide a full view of customer data for both on-premise and online Microsoft CRM clients. For many companies who have already implemented a 3rd party Mobile...
    on 28 Apr 2012

  • Blog Post: Making Note of Key Relationships with Microsoft Dynamics CRM

    CRM SoftwareBlog
    One often overlooked but important tool in an effective CRM software solution is the ability to make notations about prospect and customer encounters. These notes help sales people keep track of conversations with contacts throughout the entire sales cycle. This process not only keeps the salesperson...
    on 11 Apr 2012

  • Blog Post: Customer Relationship Management and the BYOD Revolution

    CRM SoftwareBlog
    Are you bringing your iPad or favorite Android gadget to work? You are not alone. According to most analysts, bring-your-own-device or BYOD is happening right now.  Enterprise workers are quite dependent on their personal smartphones and tablet computers, constantly finding new applications for them...
    on 26 Mar 2012

  • Blog Post: xRM: Extending the Scope of Microsoft Dynamics CRM

    CRM SoftwareBlog
    Before delving into the details of xRM and how to put it to work for your organization, it’s important for establish a common definition.  According to Wikipedia, xRM is a strategy that takes CRM one step further, focusing on managing all relationships – not just those with customers.  With that, let...
    on 21 Mar 2012

  • Blog Post: Dynamics CRM. Check. In the Cloud. Check. Save Lots of $$$. Check

    CRM SoftwareBlog
    Microsoft Dynamics CRM has created a significant buzz throughout the industry.  Organizations of all sizes and from all different industries have seen the benefits it can offer and are now taking advantage of the extensive built-in functionality to address their sales, marketing, membership, and service...
    on 20 Feb 2012

  • Blog Post: Dynamics CRM Fits the Bill for Productivity, Security, and Reliability

    CRM SoftwareBlog
    Companies investing in CRM solutions should focus on the tangible benefits they receive such as improved user productivity, enhanced customer service delivery, and integrations to current systems. In their research, organizations must determine which CRM providers are contenders and which are pretenders...
    on 16 Dec 2011

  • Blog Post: A Picture is Worth a Thousand Words: Displaying Contact Pictures in Microsoft Dynamics CRM 2011

    CRM SoftwareBlog
    When you can put a face to a name, it can make all the difference in developing a relationship. Because you work with people across the country or sometimes across the globe, the personal connection is a little harder to maintain. But we live in a technology world and although we’re miles apart from...
    on 9 Nov 2011

  • Blog Post: CRM Best Practices

    CRM SoftwareBlog
    Below is an article that I wrote for Green Beacon Solution’s newsletter earlier this year. I thought it worthwhile to re-post here, not only since it’s still relevant, but also due to a tie in to a post on Microsoft Dynamics blog, “ Liberating Microsoft from Oracle/Siebel CRM ”...
    on 19 Oct 2011

  • Blog Post: Microsoft Dynamics CRM: The Environmentally-Friendly Application

    CRM SoftwareBlog
    When people think of CRM systems, the first thoughts that usually pop into their minds might revolve around customer relationships, cost savings, or technological capabilities.  However, there is another benefit that is often overlooked, and that involves caring for the environment.   Microsoft Dynamics...
    on 19 Sep 2011

  • Blog Post: xRM: Your Guidebook to Finding the Right CRM Solution

    CRM SoftwareBlog
    Figuring out whether to purchase or build from scratch an enterprise business application is a decision that many companies have faced. Thankfully, that decision has been made easier with the introduction of the Microsoft xRM application platform. With the xRm application platform, your company will...
    on 15 Aug 2011

  • Blog Post: Dynamics CRM: Bringing the Cloud to You

    CRM SoftwareBlog
    In order for the mass transition to cloud computing to occur, it’s imperative that CIO’s get comfortable with the security surrounding this new form of IT. After learning about the security safeguards in place, CIO’s won’t be as apprehensive when starting the transition from the traditional client/server...
    on 15 Aug 2011

  • Blog Post: 14 Benefits of Microsoft Dynamics CRM – Straight ‘Out of the Box’

    CRM SoftwareBlog
    Compared with most other CRM products, Microsoft Dynamics CRM is a powerful and highly flexible CRM solution. Qualified Microsoft Dynamics CRM Business Partners are able to configure the product to meet a wide variety of different industry and business processes, no matter how complex these processes...
    on 22 Jul 2011

  • Blog Post: Leverage the Microsoft Technology Stack – Gartner Analysis of Dynamics CRM

    CRM SoftwareBlog
    Gartner, one of the world’s leading information technology research and advisory companies, recently completed an independent Analysis of Microsoft’s Dynamics CRM offerings and the report’s number one recommendation is at the heart of Microsoft’s CRM strategy: “Any size company that has a Microsoft...
    on 8 Jul 2011

  • Blog Post: Manufacturers Use CRM to Drive Sales and Boost Service

    CRM SoftwareBlog
    In today’s global economy, creating a competitive advantage is imperative for any manufacturer looking to grow market share and deploying CRM is one way manufacturers can work smarter and expose hidden sales opportunity.  Over the years, AbleBridge has helped many Manufacturing organizations use Microsoft...
    on 6 Jul 2011

  • Blog Post: Interested in $200 Cash? Check out Cloud CRM for Less

    CRM SoftwareBlog
    Everyone knows that there is stiff competition between Microsoft, Salesforce.com, and Oracle over acquiring new customers in the CRM space. In fact, Microsoft has taken the competition to a new level by offering $200 for each user that makes the switch to Microsoft Dynamics CRM Online . Microsoft is...
    on 27 Jun 2011

  • Blog Post: How Microsoft Dynamics CRM 2011’s Built-In SharePoint Integration is Delivering Major Business Value

    CRM SoftwareBlog
    One of the key features included in the release of Microsoft Dynamics CRM 2011 is built-in integration with SharePoint. Now that the latest version of Microsoft Dynamics CRM has been around for a few months, more and more businesses are starting to realise the power, potential, and value of this powerful...
    on 23 Jun 2011

  • Blog Post: Microsoft Dynamics CRM Brings You the Cloud for Less

    CRM SoftwareBlog
    The much anticipated Microsoft Dynamics CRM 2011 is here and available to power your cloud.  And, for a limited time, Microsoft is offering special pricing to bring you the cloud for less – get $200 for each Microsoft Dynamics CRM Online User Subscription licenses you acquire through May 28, 2011...
    on 30 Apr 2011

  • Blog Post: Dynamics CRM: Where is the Data and Who Owns It?

    CRM SoftwareBlog
    During one of our recent implementations at a large, prestigious Nonprofit organization, our counterpart at the organization was reviewing the data that was being converted to the new system, Dynamics CRM . She told us that she was concerned because the member data that needed to be imported was not...
    on 27 Apr 2011
12