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  • Blog Post: xRM: Extending the Scope of Microsoft Dynamics CRM

    Before delving into the details of xRM and how to put it to work for your organization, it’s important for establish a common definition.  According to Wikipedia, xRM is a strategy that takes CRM one step further, focusing on managing all relationships – not just those with customers.  With that, let...
  • Blog Post: Microsoft Dynamics CRM Online Integration with Microsoft Office 365

    Microsoft is planning to improve the cloud services offered by its Microsoft Office 365 software with the integration of its Microsoft Dynamics® CRM Online offering . Although there is still a lot of work to be done to streamline this offering, the concept is ideal for companies of all sizes. Microsoft...
  • Blog Post: Microsoft Dynamics CRM 2011 Beta Testing – Feedback So Far

    The latest version of Microsoft Dynamics CRM (officially called Microsoft Dynamics CRM 2011) is currently in beta release. Concentrix is a Microsoft Dynamics CRM 2011 beta testing partner, so we’ve been trying out the product and putting it through its paces. We also have a number of customers trying...