CRM Software Blog

CRM Software Blog
  • Microsoft Dynamics CRM 2011 vs. Salesforce.com: Why Microsoft is the better investment

    With the advent of Microsoft Dynamics CRM 2011 right around the corner, the choice between Salesforce.com and Microsoft Dynamics CRM just got a lot easier.  If you are a business that utilizes Microsoft Office applications, including Microsoft Outlook...
  • Dynamics CRM and the iPad – a Great Combination!

    A common goal of any CRM project is to make the solution easy to use and easily accessible wherever its users are (in the office, working at home, flying on a plane, at a client site, etc.).  This is even more prevalent for sales teams, because they need...
  • 3 Questions Management Should Answer to Ensure User Adoption of a New CRM System

    At NexusTek, we have been implementing customer relationship management (CRM) systems for over 20 years (although back then they were called contact management systems).  We have been implementing Dynamics CRM for more than 12 years (since version 1.0...
  • Using the FetchXML CRM 2011 Service within a JavaScript Web Resource

    Last time we looked at using the FetchUtil.js file inside of an HTML file. This time, I’m going to show you how to execute fetch from JavaScript. I’m also going to talk a little about organizing your web resources and talk briefly about when to use the...
  • How Microsoft Dynamics CRM Will Use MarketingPilot, Netbreeze, and Yammer to Support the New Customer

    Customer buying cycles are radically changing, and CRM software has to evolve to keep up. In an interview at Convergence 2013, Seth Patton, Senior Director of Marketing for Microsoft Dynamics CRM gave his thoughts on customer buying trends, the changing...
  • How Much Does Microsoft Dynamics CRM Cost?

    Have you recently made the decision to upgrade your CRM software? Perhaps you’re considering purchasing Microsoft Dynamics CRM for the very first time? Either way, the question bouncing around your head is probably “how much will it cost?” The...
  • For SFA –Dynamics CRM is a Leader and Visionary

    According to Gartner researchers, more and more organizations are evaluating sales force automation (SFA) software solutions not only for opportunity management, but also for sales effectiveness and sales performance improvement.  In light of this shift...
  • Microsoft Dynamics CRM 2013 – Summary of What’s New

    Microsoft Dynamics CRM 2013 is around the corner and will be generally available in Q4 2013. For those interested in what is coming, this blog article serves as a summary of the highlights of what is new in Microsoft Dynamics CRM 2013 – codenamed Orion...
  • Forrester Research: Microsoft Dynamics CRM 2011 gives a 243% Return on Investment

    Forrester Research, an independent technology and market research company, recently conducted an in depth review of nine companies that have installed Microsoft Dynamics CRM 2011 . The study reviewed how Microsoft CRM Online impacted sales productivity...
  • Running Dynamics CRM on a MAC / Apple

    We are frequently asked if it’s possible to run Microsoft Dynamics CRM on a MAC OS X device.    Following are several options to accomplish this:   Remote Desktop Services (formerly known as Terminal Services) or Citrix – This option allows users (including...
  • Microsoft Dynamics CRM 2011 vs. Salesforce.com: Why SFDC Thinks They Are The Better Investment

    AbleBridge’s last blog post was focused on why Microsoft Dynamics CRM 2011 was a better investment than SFDC .  Turning the tables a bit, I’d like to share some common SFDC counter arguments against Microsoft Dynamics CRM.  Here are some common objections...
  • 5 BENEFITS TO MICROSOFT DYNAMICS CRM 2011 AS AN xRM PLATFORM

    Imagine … What if your customer relationship management (CRM) software could manage much more than customer relationships – but also relationships between data sets across any and all business units in your organization? What if your CRM system could...
  • Setting Default Values in Form Customization

    Introduction: To customize the application, or more specifically, the application’s user interface, you must begin by selecting the entity that you want to customize. Other than navigation pane customizations, all user interface customizations...
  • Seamless Outlook Integration with Microsoft Dynamics CRM 2011

    Microsoft Dynamics® CRM 2011 has a lot of great new features, but my personal favorite is its seamless Outlook integration. I am like most of you out there and have my Outlook open all day, every day, no matter what project I’m working on. Its interface...
  • Microsoft Dynamics CRM Mobile – Now on iPad, iPhone, and a Slew of Other Mobile Devices

    With the Microsoft Dynamics Q2 2012 Service Update , Microsoft Dynamics CRM continues to lead the way in innovation by bringing a new cloud based mobile CRM service called Microsoft Dynamics CRM Mobile. This mobile solution will work across a variety...
  • FetchXML 2011 -Total Record Count

    Fetch in 2011 has added some really nice features.  One of those nice features is the total record count of the applied filter.  In 4.0 you had to execute two fetch statements, but now with 2011 you can add the ReturnTot alRecordCount attribute. ...
  • How to Use Microsoft Dynamics CRM for Marketing Campaign Management

    In a recent blog we highlighted how Access Hoover’s integration with Microsoft Dynamics CRM can help streamline the creation and management of lists for campaigns.  Today, we are highlighting how Microsoft Dynamics CRM Marketing makes campaign planning...
  • CRM 2011 Marketplace – Find Solution Extensions Within CRM

    John O’Donnell  recently had an interview with Dan Bien, Principal Program Manager on Microsoft’s CRM product team about the integrated Dynamics Marketplace in CRM 2011. The marketplace will allow customers to have a place to go, within...
  • What’s All The Buzz About Microsoft Dynamics CRM 2011?

    There are many reasons to be excited about Microsoft’s newest version of CRM, Microsoft Dynamics CRM 2011 .  Although the beta version won’t be released until September, word has already spread about the benefits this version will offer including: Improved...
  • Dynamics CRM vs. SugarCRM – Comparison Resources

    I recently received a call from someone who wanted to learn more about Microsoft Dynamics CRM and wanted helpful information that directly compares Microsoft Dynamics CRM with SugarCRM. There are useful sites like CompareCRM.com  and ERPSoftwareBlog ...
  • CRM Extending to xRM: 6 Common Examples of xRM deployments

    Brief Description: While CRM stands for Customer relationship management, xRM stands for anything relation-ship management and is the idea that Microsoft Dynamic CRM can be used as a platform from which to extend other applications that manage relationships...
  • How Microsoft Dynamics CRM 2011’s Built-In SharePoint Integration is Delivering Major Business Value

    One of the key features included in the release of Microsoft Dynamics CRM 2011 is built-in integration with SharePoint. Now that the latest version of Microsoft Dynamics CRM has been around for a few months, more and more businesses are starting to realise...
  • Modifying Quote Templates in CRM 2011

    Since we all don’t work for Adventure Works, Inc., organizations that use the quote entity to send quotes to customers will ask their administrators to modify the out-of-the-box quote template. It’s not as straight-forward as it seems and you could easily...
  • Get Connected – Microsoft CRM Online & Office 365 Integrate!

    Microsoft recently announced that the November 2011 service update for Microsoft Dynamics CRM Online will include a close integration with Office 365.  In addition to this integration, other enhancements will include added social features, activity feeds...
  • Adding CRM 2011 Entities to Favorites in the Outlook Client

    Outlook integration is one of the key features of CRM 2011.  If you use CRM 2011 with Outlook 2010, you may run into an issue regarding adding CRM 2011 entities to your Outlook favorite folders.  This is caused by the Solutions Module service in Outlook...