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Related Posts
Blog Post:
CRM 4.0 Client Upgrade To CRM 2011
Anonymous
Left Outside Alone… Following on from my previous post Outlook 2003 Client Features , I was asked about the CRM 4.0 Client for Outlook and how this works with CRM 2011 Server. As you may know, Microsoft Dynamics CRM 4.0 for Outlook with Update Rollup 7 (or later) is compatible with Microsoft...
on
22 Apr 2011
Blog Post:
60,000 User, Real World, CRM Deployment
Anonymous
Alien Water Kiss… “ United States Air Force European Command (USAFE) uses Task Management Tracker to align directorate; tool expands to over 60,000 users across 23 government organizations ”. All I can say is “blimey, that’s a lot of users". For more information...
on
23 Nov 2010
Blog Post:
Best Buy-Side CRM Award
Anonymous
The whisper… I just received a press release from Digiterre , one of our UK CRM partners, announcing they had won the best CRM provider in Buy-Side Technology magazine’s prestigious awards for leading technology providers in the investment management sector. Built on Microsoft Dynamics...
on
22 Nov 2010
Blog Post:
Microsoft Dynamics CRM In Retail Banking
Anonymous
Big Wheels… Sorry for the last minute notice of this session, I’ve been meaning to post the details for the last couple of weeks. Max Fatouretchi (Microsoft Dynamics industry manager for the financial services sector) is running a 1 hour Live Meeting tomorrow at 15:00 BST (07:00 PST)...
on
28 Sep 2010
Blog Post:
Customer Care Accelerator Demo Tools
Anonymous
Turn To Stone… Before we all get carried away with the nice, new, shiny thing that is Microsoft Dynamics CRM 2011, spare a thought for CRM 4.0 and in particular, the Customer Care Accelerator (CCA). If you are looking to achieve contact centre efficiencies, but are unsure of what CCA could...
on
18 Sep 2010
Blog Post:
Latest “CRM At A Glance” Numbers
Anonymous
Move On Up… As announced by Stephen Elop during the opening keynote at the Microsoft Worldwide Partner Conference (at approx 3 hours, 12 minutes), Microsoft Dynamics CRM now has more than 23,000 customers with over 1.4 million users. This posting is provided "AS IS" with no...
on
13 Jul 2010
Blog Post:
Forrester 2010 Reports For CRM Now Available
Anonymous
Bulls on Parade… I just spotted Chris’s post detailing the latest analyst reports from Forrester that were published a couple of days ago. The really good news is that in both the Mid-Market CRM and Enterprise CRM categories, Microsoft Dynamics CRM comes out ahead of the competition....
on
18 Jun 2010
Blog Post:
Introduction To The Customer Care Accelerator (CCA)
Anonymous
Carwash... A couple of months ago, we released a new add-on for CRM 4.0 called the Customer Care Accelerator (CCA). Although new to those of us in the world of CRM, CCA has been around since 2005. The Customer Care Framework (CCF) was originally developed...( read more )
on
14 Jun 2010
Blog Post:
Video: Dashboards Made Easy With Reporting Services
Anonymous
Your Love Is Like A See-Saw… Last month I posted an article showing how to create dashboards using the charting capabilities that are available with SQL Server 2008 Reporting Services. I promised that I would record a “How To” screencast, with instructions...( read more )
on
30 Apr 2010
Blog Post:
Video: Dashboards Made Easy With Reporting Services
Anonymous
Your Love Is Like A See-Saw… Last month I posted an article showing how to create dashboards using the charting capabilities that are available with SQL Server 2008 Reporting Services. I promised that I would record a “How To” screencast, with instructions...( read more )
on
30 Apr 2010
Blog Post:
Are You Satisfied With CRM?
Anonymous
I Can’t Get No Satisfaction… In early 2009, Crimson Consulting undertook survey of users of Microsoft Dynamics CRM and Salesforce.com. The goal was to identify the tasks most important to them, as a guide to the functionality desired in a CRM solution,...( read more )
on
24 Mar 2010
Blog Post:
Are You Satisfied With CRM?
Anonymous
I Can’t Get No Satisfaction… In early 2009, Crimson Consulting undertook survey of users of Microsoft Dynamics CRM and Salesforce.com. The goal was to identify the tasks most important to them, as a guide to the functionality desired in a CRM solution...( read more )
on
24 Mar 2010
Blog Post:
Positioning xRM And SharePoint
Anonymous
Something About You… For many years, there has been some confusion around where Microsoft Dynamics CRM and Microsoft SharePoint should be positioned. Since we started talking about xRM (or extended CRM), this confusion has increased. Well, this morning...( read more )
on
17 Mar 2010
Blog Post:
CRM As A Solution Development Framework Whitepaper
Anonymous
Running In The Family… There are several good whitepapers available focusing on Microsoft Dynamics CRM as a solution development framework (xRM), but none of them quite met the requirement I had for a document that I could give to enterprise architects...( read more )
on
17 Mar 2010
Blog Post:
Dashboards Made Easy With Reporting Services
Anonymous
All Over The World… I don’t know about you, but I have always struggled with our dashboard story in CRM 4.0. It’s not that we don’t have plenty of dashboard capabilities, with solutions such as the Analytics Accelerator that we provide free of charge...( read more )
on
9 Mar 2010
Blog Post:
Industry Demos For CRM 4.0
Anonymous
Red Barchetta… I thought you might be interested to know that we have just released new industry-specific demos, built using Microsoft Virtual PC technology. These demos are not accelerators, partner or ISV products however, their development has been...( read more )
on
10 Feb 2010
Blog Post:
Windows Azure Platform and Microsoft Dynamics CRM
Anonymous
Armageddon It… This week saw Microsoft start charging customers to use Windows Azure Platform, our big bet for Cloud Computing and a core component of our Software + Services strategy. However, when Ray Ozzie announced Azure at the Professional Developers...( read more )
on
3 Feb 2010
Blog Post:
Recommendations For Deploying CRM 4.0
Anonymous
Texarkana… Prompted by an email from a CRM customer here in the UK (thanks Mike), I thought I would share my thoughts on how you could deploy CRM 4.0 today whilst preparing for the next version (codename CRM “5”). Before starting, I just want to point...( read more )
on
2 Feb 2010
Blog Post:
UK Dynamics CRM Customer Clinic
Anonymous
Desert Rose… I was chatting with Tom Brookes (UK Partner Technology Specialist for Microsoft Dynamics CRM) about his Q&A slot at the upcoming UK CRM User Group meeting on Wednesday 2nd December. I suggested it might be a good idea to extend this by...( read more )
on
10 Nov 2009
Blog Post:
Why ISVs Should Build On Microsoft Dynamics
Anonymous
High Landrons… Having just posted details about the Microsoft BizSpark programme for start-up ISVs, I received an email from John O’Donnell (US Dynamics ISV team) to tell me about a series of webinars running between Monday 7th and Friday 11th December....( read more )
on
10 Nov 2009
Blog Post:
Have You Heard Of BizSpark?
Anonymous
All England’s Eyes… …No? Me neither until this week. “ BizSpark provides fast and easy access to Microsoft tools and technologies, for their immediate use in design, development, testing, demonstration, and hosted application production and deployment.”...( read more )
on
10 Nov 2009
Blog Post:
Closing An Incident (Case) That Has Open Activities
Anonymous
In The Lap Of The Gods… Every so often I come across a feature in CRM that makes me wonder “why was it designed like that?”. The one that catches me out almost every time I demo is the inability to close or cancel a incident when there are associated...( read more )
on
3 Jul 2009
Blog Post:
Removing/Hiding CRM Folders In Outlook
Anonymous
Ministry of Lost Souls… A question came up recently from a customer who wanted to use the “Address Book”, “Task/Contact/Calendar Synchronisation” and “Track In CRM” functionality from the CRM Outlook Client, but avoid using the CRM navigation folder and...( read more )
on
17 Jun 2009
Blog Post:
Testing Both IFD & Windows Authentication
Anonymous
Deep In The Motherlode… As part of my development work I sometimes need to test applications using both IFD and Windows authentication on my Virtual PC demo environment. However, looking through the various blog posts here and here , it seemed that no-one...( read more )
on
17 Jun 2009
Blog Post:
Update Rollup 4 for Microsoft Dynamics CRM 4.0
Anonymous
The Glass Prison… I just did a quick scan of the latest downloads from http://www.microsoft.com/downloads and noticed that the CRM team have just released Update Rollup 4 for CRM 4.0 which you can download from here . It’s good to see that we are sticking...( read more )
on
7 May 2009
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