Now that Microsoft Dynamics CRM Online Fall ‘13 is available, CRM Technical Support will be using this blog to highlight some important resources.  This Blog post will continue to be updated so be sure to bookmark this page.

 General

  • CRM Customer Center

          http://www.crmcustomercenter.com

  • Get ready for the next release

          http://www.microsoft.com/en-us/dynamics/crm-customer-center/Dynamics-CRM-Upcoming-Release-Information.aspx

  • Microsoft Dynamics CRM Online Fall '13 and Microsoft Dynamics CRM 2013 readme

  • Microsoft Dynamics CRM 2013 Support Video Recommendations

           https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2013/11/14/microsoft-dynamics-crm-2013-support-video-recommendations.aspx

 

 

New Form and Navigation Experience

  • Why don’t I see a Save button after creating a record?

  • How can I disable the Navigation Tour?
    • See the “How can I disable the Navigation Tour video? (on-premises versions only)” topic within the Installing Guide of the Implementation Guide.

  • Why do I not see sub-areas within my Sitemap after upgrade (ex. Email Configuration, Post Configuration, and Alerts?
  • Please refer to the "Verify new areas are available in the navigation bar" topic within the Administration Guide component of the CRM 2013 Implementation Guide.

 

Microsoft Dynamics CRM 2013 for Office Outlook

  • "You do not have permission to access these records." when attempting to configure Microsoft Dynamics CRM 2013 for Office Outlook

          http://support.microsoft.com/kb/2899051

  •  Track in CRM does not work for emails with default settings in new Microsoft  Dynamics CRM Online organizations

           http://support.microsoft.com/kb/2897977

CRM for Tablets and Phones

  • Enable tracing in CRM for tablets

          http://www.microsoft.com/en-US/dynamics/crm-customer-center/enable-tracing-in-crm-for-tablets.aspx

  • An error occurs in the Microsoft Dynamics CRM app for users in child business units: "Sorry, something went wrong with initializing the app"

          http://support.microsoft.com/kb/2899860

  • An error occurs in the Microsoft Dynamics CRM app: "Your server is not available or does not support this application"

          http://support.microsoft.com/kb/2899983

  • Known issues for tablets and phones

          http://www.microsoft.com/en-us/dynamics/crm-customer-center/known-issues-for-crm-for-tablets-and-phones.aspx