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One of the most talked about core changes to Dynamics CRM is coming this summer. User access will now no longer be limited to just Internet Explorer. Accessing CRM via ‘Small Screen’ Devices using the free Mobile Express or one of several third party applications for small screen devices will no longer be the only approach. Browser equality is coming to CRM 2011 in the form of CRM Anywhere.
This feature change will open the iPad floodgates for the Dynamics CRM community. Partners, Clients and producers of CRM packaged applications will all be impacted. For a while, I think it is going to raise more questions than answers as we all try to sort through them. It will certainly be the predominant CRM conversation in all parts of the industry.
Why? Take a look at the forecast numbers from eMarketer.com regarding users and market penetration.
The number of iPad users will rise by over 90% this year to 52.2 million. 3/4 of all tablet users in the USA will being using the Apple device.
What questions are being raised in the various environments?
What do you think? How will the iPad influence your CRM life?
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