The blog provides tips, tricks & insights in
to Microsoft Dynamics CRM. Besides we would also try to cover various business
problems & their solutions that we come across with our customers.
User adoption has been the biggest challenge for CRM implementations and one of the best ways to increase this is by proactively engaging the users with scheduled reports. Instead of relying on the users to login and find the necessary information, it would be a good idea to directly push the data in emails from CRM on regular basis.
We have heard for quite long time that there is no report scheduling facility available for Microsoft Dynamics CRM 2011 Online and that is quite true. Further neither the database nor the reporting server can be accessed directly in online environment. A possible work-around solution around this limitation could be scheduling of CRM Views using the newly added functionality of Custom Workflows in the online environment.
Let me demonstrate to you as how easy it is to schedule any CRM data using Report Scheduler add-on for Microsoft Dynamics CRM 2011 Online and On-Premise:
Sample Scenario: A Sales Manager would like to receive a report @4.00pm every day of new leads added in CRM by his team
Step 1: Create a Personal View for Leads with filter condition as: “Created On”: “Today”:
Step 2: Schedule the view for email delivery using the Report Scheduler add-on as shown below:
As shown below CRM data has been received in email both inline as well as in an attachment:
Using Report Scheduler add-on, any CRM user can schedule out-of-box System Views as well as user-created Personal Views and have them delivered regularly in their mailboxes on any scheduled day and time. Some of the features are as below:
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