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Microsoft CRM 4.0 - Configuration Wizard Error 404

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Dilmer E Valecillos
Posted by
on 27 Sep 2010 12:25 PM


Guys,

We've CRM 4.0 Roll up 7 / 8 in our server. Our Clients are running CRM 4.0 Outlook Client Roll up 7 / 8. Ever since we moved our infrastructure to a new facility our Outlook Client won't pass the configuration wizard. We get an error stating "The request failed with HTTP status 404: Not Found"

Users can access CRM within out network internally using http://mycrmsite.net and also externally using our IFD by typing http://mycrmsite.com

I'm using fiddler as well to find out what's happening behind the scenes:


http://mycrmsite.net HTTP/1.1 401 Unauthorized
http://mycrmsite.net HTTP/1.1 401 Access Denied

I've checked IIS Security and it's currently set to Annonymous Authentication and Windows Integrated Authentication.

Any Suggestions?

 
All Replies
  • Niels Ophey
    Posted by
    on 29 Sep 2010 8:32 AM

    We got the same Problem...

     Does anyone have an idea?

     
  • Eric W. Cahoon
    Posted by
    on 1 Oct 2010 3:19 PM

    Dilmer,

    Are you seeing the 401 errors when you run the CRM Outlook Config Wizard and/or when CRM attempts to authenticate when Outlook starts.  Also have you tried installing Microsoft Network Monitor, http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=983b941d-06cb-4658-b7f6-3088333d062f, on the CRM server to monitor incoming traffic to verify that the server is receiving the request and the Authentication token is in the header?  If you do not want to install this, have you ran a tracert to check the path the request is taking to the server. 

    Eric W. Cahoon

    Twitter:  twitter.com/mscrmking
    Website:  mscrmking.com

     

     

     

     

     

    MSCRM 4.0 outlook authentication ms CRM 401
  • Dilmer Valecillos
    Posted by
    on 1 Oct 2010 3:48 PM

    Guys,

     

    Sorry I've been busy with other CRM projects at this time, but just to clarify we got the problem fix by making some changing in our IFD configuration. If you open up the IFD Tool you'll find AD App Root Domain and AD SDK Root Domain, for example ours was pointing to domain.net on both fields. Our Client tool wouldn't connect unless both fields pointed to myorganization.domain.net, it looks like the organization had to be part of it. You also have to make sure this data is populated in the DeploymentProperties table in your CRM Database.

     

    If you need more details let me know.