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Duplicate Emails from Workflows and Outlook Component

This question is not answered
Adam Hubble
Posted by
on 22 Nov 2010 1:27 PM

I have a workflow that sends an email to a user and my users are accessing CRM through the Outlook client with their settings in such a way that CRM related emails are automatically tracked. When the workflow runs, an activity record is added to CRM. When the user receives the automated email, Outlook automatically tracks it in CRM which results in a duplicate activity record.

Is there any way around this?

workflow Tracked Emails Outlook Addin
All Replies
  • AaronRic
    Posted by
    on 3 Jul 2012 7:09 PM

    Hi Adam,

    This sounds like it is by design. We may need further information. Where are they seeing the actual duplicates?

    Thanks

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    Aaron Richards
    Sr. Support Engineer
    Microsoft Dynamics CRM