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Hi Boz

Is it just the appointments or other activities as well, I have seen something similar in CRM 3.0 when a user does not have access to Queues in CRM i.e the security setting is set to no green blob for that user.

Also something similar but not exactly the same when the security setting were throttled back on the activity entity.

Hope you find the problem

Alistair

Both users who are experiencing this problem have full access on all aspects of activities other than Delete and Assign, which are set to User Only.  They both have Read Access to Queues as well.  I wouldn't really want to give them any more than Read Access to the queues though if possible.

boz

From memory that is the problem that they need full access to queues, could you try it to see if that is the issue as I think thereis an additional hotfix

Alistair

I tried with full access to Queues but still got the same error.  One thing I have picked up on while testing on the users laptop - when the user creates an appointment under their ownership, and with only them attending the meeting, the save and close will work.  If they then open this appointment and add any other users, the save and close will then work.  It is only when they try and create the appointment and add other users prior to saving that they get the error.

I'm not sure whether this is anything to do with them only having User Only rights on Assigning Activities.  I am going to try giving them full access to Assigning Activities to see if provides a solution.

Boz

Interesting, it could be as simple as that, its not one I have seen before but doing this for a living I lean new things about CRM everyday, pleasekeep me posted on what you find

Cheers

Alistair

not as simple as that unfortunately!  would have been nice to have such a simple solution...

did you say you know of a hotfix that may be relevant to this problem?

boz

that is a shame, the hotfix I mentioned was to get around the queue problem which you dont see to have and only have a few numbers experiencing the issues, I'll ask the team here and see if they know of a fix and come back to you tomorrow

Cheers

Alistair

That would be great thanks for your help Alistair.

Hi Boz

Couple of suggestions from the team first if you have not tried it can you run the CRM diagnostics

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Also worth asking them to install the CRM diagnostics tool for v3 (CrmDiagToolTurbo - http://blogs.msdn.com/benlec/pages/microsoft-crm-support-tools-download-page.aspx) and analysing the logs for that specific action.

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General feedback is that we all seem to think it is around the pemmisions and this is causing the initial problem for these 2 users

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I gave the users the scheduler role and this has solved the problem, so I have allocated them permissions on the "Search Availability" and "Browse Availability" to enable them to raise these appointments.

Thanks for your help Alistair.