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We are in the process of preparing to migrate/upgrade from Microsoft Dynamics CRM 4.0 to Dynamics CRM 2011.  Having carried out a successful test migration of a 32bit installation of CRM 4.0 into a 64bit installation on new servers, several inconsistencies have become apparent when assessing Microsoft Dynamics CRM 2011 for Outlook:

It would appear that for some entities, for example Cases and Queues, the migration is not as complete or something is different so that when these entities are viewed in Outlook the forms are presented, and therefore behave, differently from the way the equivalent entities behave in a new/clean CRM 2011 installation.

The following screenshot shows the Cases view of a new/clean database:

Notice how the "My Active Cases" are presented in the new tabbed format?  Notice how the Outlook ribbon contains the context appropriate controls for CRM?

The following screenshot shows the Cases view of an upgraded/migrated database:

Notice how the Cases view is presented as a embedded web form with the ribbon menu as part of that web form?  Notice how Outlook's ribbon menu only contains the default CRM controls and not the complete set of context appropriate controls?  Notice how the "My Active Cases" view is presented in the legacy CRM 4.0 format and not the new CRM 2011 tabbed view?

However, other views in the upgraded database appear to have been migrated in such a way that their forms and views are presented in the up to date CRM manner.

This is not purely a cosmetic or aesthetic problem.  It affects functionality as well.  For example, when opening a case and adding an email activity in the upgraded dataset, the web-based email editor form is invoked.  However, in the new/clean database, the same operation results in Outlook's email editor being invoked which is far superior and preferable as it allows full, HTML rich editing of emails with embedded screenshots etc.

I am not aware of any customisations of the Cases or Queues views in our system that might explain this behaviour.

So my questions are:

• Is it possible to alter the behaviour of the migrated database in order that all entities, their forms and views are presented in the up to date CRM 2011 manner?
• How could I have carried out the upgrade/migration so that all entities, their forms and views are presented in the up to date CRM 2011 manner?

For me, it is not acceptable that to have such an inconsistent presentation of data that differs for some entities.  The behaviour should be consistent across the system.

Thanks