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Senario is :
using CRM 2011 on-premise+CRM for outlook2010 installed.
- Support Q created in CRM with admin user, to receive customer mails to help them to solve their inquires ,
IF Email To equal Support Q. done
Create Case . done
send email to customer , done
all above works fine done
I want to stop conversion if the email To: filed has the support email and another recipients.
what if condition should I use ?
then send email rejection to the customer done
stop workflow succeed or cancel ?
As per my understanding, you want to stop workflow if support is not the only email recipient. If so, simply begin your workflow with a condition
IF Email -> To Recipients -> EQUALS -> email@example.com
Your workflow can be stopped with Succeeded as well as Canceled status, it is just for information purpose. But for above scenario, it is ideal you stop it as Canceled.
Hope this helps.
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