CRM Online - Login error: You are not a member of this organization

I had some issues with this also. I do not know if this will fix the problem..

Are they signing into the portal and then loading the CRM organization or are you sending them the url the the CRM environment? I found that each new user had to log into the portal and wait the the CRM instance to load (took like 5 mins) and then the CRM button was enabled. After this they were able to log into CRM without an error.

I'm not sure if you have the same problem though.

Error message :

You are not a member of this organization... you can only get when you are logged in with a Windows Live account which in not the user for the CRM Online org we are trying to access from the system. If that is not the case please open a case with the support case for this error message you are getting

Thanks,

Thank you Michael but unfortunately this is not the case: user has the same problem days after I created him...

Thank you Mohammad. At this point I will open a case with support...

Bye

Cris

Does support team resolved your problem Cristiano ?  I'm experiencing the exactly same problem you're describing above...

Thanks,

Dominic

Hi Dominic,

I talked with support yesterday. They collected info to well define the issue. On Monday they will open a case and let me know the solution. I'll post the answer.

Cris

Cause 1

This is due to being logged into a Dynamics CRM Online organization that is using a Windows Live ID and then trying to login to a Dynamics CRM organization with a User Id that is associated with your Office 365 Services. The cookies that are used in the Internet Explorer browser sessions are trying to use your previous credentials to login.

Cause 2

This is due to being logged into a Dynamics CRM Online organization with a User Id that is associated with your Office 365 Services and then trying to login to a Dynamics CRM organization that is using a Windows Live ID. The cookies that are used in the Internet Explorer browser sessions are trying to use your previous credentials to login.

To resolve either of the issues do one of the following:

Resolution 1: Click the Sign Out button on the page that you see the error on. Then log back in with the correct login to access your Dynamics CRM Online organization.

Resolution 2: Start Internet Explorer in, inPrivateBrowsing mode. Then try to access your Dynamics CRM Online Organization.

Already tried these resolutions... Doesn't work for us.

Dom

It seems there is an error in communicating with the database or due to some problem with the security roles specification. I am giving you links to both of these and hope these might be helpful for you:

For error due to database communication:

support.microsoft.com/.../946286

For error due to security roles specification:

www.orbitone.com/.../minimum-dynamics-crm-permissions.aspx

Regards

This issue might also be caused by the fact that not all of the web sites used to perform authentication are trusted.  This may appear to be an issue with Internet Explorer. If the solutions I already mentioned do not work you can then try this:

Go to “Internet Options”

In the window that opens select the “Security” tab

Select the “Trusted Sites” checkmark

Click the “Sites” button

In the window that opens in the area that says “Add this website to the zone”

Enter   https://*.dynamics.com   and click “Add”

Then enter    https://*.live.com    and click “Add”  

Close all open windows

Close and then open Internet Explorer

Cris, FYI, we opened a case at Microsoft yesterday about this issue. I'll keep you in touch here...

Thanks Muhammad for the suggestions you proposed, but we're still getting the error here.

Hi All,

any news on this issue? May I have the same problem with some users.

Thanks,

Riccardo.

Thank you Mohammad, but it doesn't work.

I try to explain better my situation:

- Office 365 Federated with our on-primise domain.

- CRM Online integrated with Office365

My user (Global Administrator in Office365) was automatically created in CRM Online during activation process and I can enter without problems.

My collegue (Global Administrator in Office365) was automatically created in CRM Online during activation process and He can enter without problems.

My Chief (Global Administrator in Office365) was automatically created in CRM Online during activation process and He can't enter and receive that error message.

All users above have a licence associated on portal.microsoftonline.com

The issue remain also with

I would like to know what CRM Online support team update, what is the opened CRM case number , can anyone share that I will check the status and update the thread.

Thanks,

Mohammad