Changing opportunities

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If I reactivate a closed/won opportunity to add information and then close it again will it double the amount of closed revenue?

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  • Hi Anyse,

    No, CRM overwrites the Actual Revenue with the new revenue.

    Gretchen Opferkew
    PowerObjects, Director of Education

    Increase your CRM skills.  Find out about upcoming CRM Events.

  • regarding also to changing opportunity, if i reactivate/reopen the opportunity, how can i also activate the workflows?

  • Hi Louis,

    It depends on the workflows and what they are designed to do.  They may not necessarily deactivate when you deactivate the Opportunity record, but triggering new workflows on a status change may be a solution.  A lot depends on the workflow design.

    Gretchen Opferkew
    PowerObjects, Director of Education

    Increase your CRM skills.  Find out about upcoming CRM Events.

  • Thanks Gretchen. I thought of that too.

  • Thanks Gretchen!