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Suggested Answer
Anyse Spang asked a question on 20 Mar 2013 6:32 AM

If I reactivate a closed/won opportunity to add information and then close it again will it double the amount of closed revenue?

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Suggested Answer
Gretchen Opferkew responded on 20 Mar 2013 5:53 PM

Hi Anyse,

No, CRM overwrites the Actual Revenue with the new revenue.

Gretchen Opferkew
PowerObjects, Director of Education

Increase your CRM skills.  Find out about upcoming Dynamics CRM Training.

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Suggested Answer
Gretchen Opferkew responded on 20 Mar 2013 8:10 PM

Hi Louis,

It depends on the workflows and what they are designed to do.  They may not necessarily deactivate when you deactivate the Opportunity record, but triggering new workflows on a status change may be a solution.  A lot depends on the workflow design.

Gretchen Opferkew
PowerObjects, Director of Education

Increase your CRM skills.  Find out about upcoming Dynamics CRM Training.

Reply
Suggested Answer
Gretchen Opferkew responded on 20 Mar 2013 5:53 PM

Hi Anyse,

No, CRM overwrites the Actual Revenue with the new revenue.

Gretchen Opferkew
PowerObjects, Director of Education

Increase your CRM skills.  Find out about upcoming Dynamics CRM Training.

Reply
Louis Michael Concepcion responded on 20 Mar 2013 6:04 PM

regarding also to changing opportunity, if i reactivate/reopen the opportunity, how can i also activate the workflows?

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Suggested Answer
Gretchen Opferkew responded on 20 Mar 2013 8:10 PM

Hi Louis,

It depends on the workflows and what they are designed to do.  They may not necessarily deactivate when you deactivate the Opportunity record, but triggering new workflows on a status change may be a solution.  A lot depends on the workflow design.

Gretchen Opferkew
PowerObjects, Director of Education

Increase your CRM skills.  Find out about upcoming Dynamics CRM Training.

Reply
Louis Michael Concepcion responded on 21 Mar 2013 1:20 AM

Thanks Gretchen. I thought of that too.

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Anyse Spang responded on 21 Mar 2013 5:32 AM

Thanks Gretchen!

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