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Suggested Answer
bd_it asked a question on 20 Mar 2013 6:03 PM

Hi,

I am trying to install the Offline client on a Windows 8 machine with Outlook 2010. The installation fails due to the failed installation of SQL Server 2008. 

Here is part of the log file:

 

18:44:01|   Info| Installing Microsoft SQL Server Express Edition 2008 (CRM)

18:44:01|   Info| Log file: C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\Files\SQLSetup0001_W8-AIR_SQL.log

18:44:01|   Info| Launching external process:

18:44:01|   Info|      CmdLine:  <"C:\\CrmSqlSetup\setup" /q /HIDECONSOLE /ACTION=Install /FEATURES=SQLENGINE /SQLSYSADMINACCOUNTS="Builtin\Administrators" /INSTANCENAME=CRM /SQLSVCACCOUNT="NT AUTHORITY\SYSTEM" /X86=TRUE>

18:44:01|   Info|   WorkingDir: <C:\\CrmSqlSetup>

18:45:25|   Info| Installation of Microsoft SQL Server Express Edition 2008 (CRM) failed. Exit code: 2227044356. Result: Unknown exit code 2227044356 18:45:25|   Info| Resuming automatic updates

18:45:26|   Info| Uninitializing COM.

18:45:26|   Info| Uninitialized COM.

18:45:26|   Info| Uninitializing COM.

18:45:26|   Info| Uninitialized COM.

18:45:26|   Info| === Setup bootstrap logging started 3/20/2013 6:45:26 PM ===

18:45:26|   Info| Bootstrap version: 5.0.9690.3233.

18:45:26|   Info| User: xxxxx.

18:45:26|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

Any idea?

 

Thanks

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Suggested Answer
Frank Lee responded on 20 Mar 2013 6:13 PM

Is this a new PC or existing PC and had CRM prior?

I'd try to uninstall CRM and SQL completely and then reinstall.

Complete uninstall (similar for 2011): mscrmonline.wordpress.com/.../full-uninstall-of-microsoft-crm-outlook-client

Frank Lee
CRM MVP since 2006
Blog
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Mohammad Atif responded on 22 Mar 2013 10:54 AM

Could be following:

There are remnants of previous instance of SQL Express edition

Third party security program was limiting a SQL install to be successful

missing privileges to users

You may also Try to Install SQL Express from command line

Thanks,

Reply
Suggested Answer
Frank Lee responded on 20 Mar 2013 6:13 PM

Is this a new PC or existing PC and had CRM prior?

I'd try to uninstall CRM and SQL completely and then reinstall.

Complete uninstall (similar for 2011): mscrmonline.wordpress.com/.../full-uninstall-of-microsoft-crm-outlook-client

Frank Lee
CRM MVP since 2006
Blog
Twitter

Reply