Question Status

Zach Swartz asked a question on 8 May 2013 7:12 AM

We have a user that has trouble sending mail-merge emails from the Outlook Client. They run through the process of setting up the mail merge correctly, but when it tries to send from Outlook, there is only one entry in the sent items and only that person receives the message.

The user is currently running Outlook 2010 and Rollup 11.2

Has anyone seen this before?

Zach Swartz | IT Systems Technician

Aaron Richards responded on 17 May 2013 1:49 PM

Thanks Zach,

Does this happen for all users that run mail merge?

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Aaron Richards
Support Escalation Engineer
Microsoft Dynamics CRM


Muhammad Adeel Javaid responded on 18 May 2013 2:57 PM

Please refer to the below mentioned link. It might be of help for you: