No 'Extensions' subfolder into 'settings' with on-premise release?

No 'Extensions' subfolder into 'settings' with on-premise release?

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Hello,

I installed an extension. In the install guide, they say that to configure the extension, you have after to go to the 'extensions' part in the settings. I don't have it like on this screenshot:

For me, the left pane stops at the 'Process center' level.

Thanks

Verified Answer
  • Hi SN1B,

    Thanks for your question.  My name is Josh Wells and I am a support engineer on the Microsoft Dynamics CRM Support team.

    I'm not quite sure how to answer your question.  Depending on whom you received this "extension" from, you may want to reach out to that group and ask them.  If these are entities, then you can open up the entity and ensure that under "Areas that display this entity" Settings is checked as shown in my screenshot:

     

    The other thing is ensuring that you click on Publish All Customizations.  Within CRM click on Settings > Customizations > Customize the System

    Thank you for using Microsoft Dynamics CRM Communities,

    Dynamics CRM Support Blog

    Josh Wells
    Support Engineer
    Microsoft Dynamics CRM

All Replies
  • Best check if there were any security implications associated with the extension i.e. additional security role.

    Kind regards,

        Kelvin

       

    Website    |    Twitter    |    LinkedIn

    If the answer is helpful, please feel free to mark as as helpful.

  • Hi SN1B,

    Thanks for your question.  My name is Josh Wells and I am a support engineer on the Microsoft Dynamics CRM Support team.

    I'm not quite sure how to answer your question.  Depending on whom you received this "extension" from, you may want to reach out to that group and ask them.  If these are entities, then you can open up the entity and ensure that under "Areas that display this entity" Settings is checked as shown in my screenshot:

     

    The other thing is ensuring that you click on Publish All Customizations.  Within CRM click on Settings > Customizations > Customize the System

    Thank you for using Microsoft Dynamics CRM Communities,

    Dynamics CRM Support Blog

    Josh Wells
    Support Engineer
    Microsoft Dynamics CRM

  • Hello,

    Thank you.

    In this particular case, it was also my fault, I contacted the support and had to shutdown ie the to login again. It was that simple.

    Anyway, I've learned something with your detailled answer.