Question Status

Verified
Roy Luebbers asked a question on 15 Jun 2013 2:00 PM

A customer wants to have the red underlined emailaddress in crm 2011 (not creating automatically a contact). We have removed the automatic creation of contacts on the emailrouter user, but now emails are not getting through to the queue. Is there any way to get the CRM4.0 functionality back where the emailadress is put in the queue item with the red underlined without creating a contact?

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Verified Answer
Muhammad Adeel Javaid responded on 17 Jun 2013 2:50 AM

You can refer to this link please:

social.microsoft.com/.../f4248bc9-eca5-4598-be4f-a9350f5ee772

M.Adeel

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Suggested Answer
Gustaf Westerlund responded on 16 Jun 2013 1:30 AM

There is a setting in the email tab of System settings if you are to allow emails from unknowns into the system. This needs to be enabled. This should work.

Regards Gustaf Westerlund
MVP, CEO and Chief Architect at CRM-Konsulterna
www.crmkonsulterna.se
CRM Blog

If you find answers useful, please mark them as answered, it will help all of us in the community!

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Suggested Answer
Graeme Donnell responded on 17 Jun 2013 2:32 AM

Hi Roy,

Yes, the "allow messages with unresolved email recipients to be sent" is the option you are looking for.

Regards

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Suggested Answer
Gustaf Westerlund responded on 16 Jun 2013 1:30 AM

There is a setting in the email tab of System settings if you are to allow emails from unknowns into the system. This needs to be enabled. This should work.

Regards Gustaf Westerlund
MVP, CEO and Chief Architect at CRM-Konsulterna
www.crmkonsulterna.se
CRM Blog

If you find answers useful, please mark them as answered, it will help all of us in the community!

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Roy Luebbers responded on 17 Jun 2013 2:16 AM

Hi ,

thanks for you answer, but when i look in the email settings i see a setting for outgoing mail "allow messages with unresolved e-mail recipients to be sent". Is this also working for incoming mail or am i looking at the wrong setting.

please advise?

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Suggested Answer
Graeme Donnell responded on 17 Jun 2013 2:32 AM

Hi Roy,

Yes, the "allow messages with unresolved email recipients to be sent" is the option you are looking for.

Regards

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Verified Answer
Muhammad Adeel Javaid responded on 17 Jun 2013 2:50 AM

You can refer to this link please:

social.microsoft.com/.../f4248bc9-eca5-4598-be4f-a9350f5ee772

M.Adeel

Reply