Close Open appointments via workflow

This question is answered

Hi,

I am using Dynamics CRM online and have been requested to set up a workflow that will close the appointments regarding a lead from the Lead window and I just need to know if it is possible.

We have a drop down that launches a workflow that creates an appointment, (When Create Appointment is selected) and another one that creates an appointment and closes it as complete (When Create closed appointment is selected) - Using the change status step looking at Entities created in the workflow what I now need to look into is if we can select "Close open appointments" and have the open appointment to close, there should only ever be one appointment open but if there is a way to close all appointments that are open this would be great.

Thanks

Adam

Verified Answer
All Replies