I want to send an e-mail via a workflow that includes a case owner and one specific individual (always the same person) in the BCC field. It appears that I can't add both dynamic and "hard-coded" values to the same field - am I missing something?
Yes, you may use static values or dynamic values in your workflow. Use "send email" step to create an email activity. Your outgoing profile would decide the process of the email (created through workflow) processing i.e. through outlook or email router.
it can be easily done. Create a workflow on case; add a step 'send email' create ur message.
from the right navigation, add dynamic values to the 'To' lookup and static to ur Bcc. below is a screenshot:
Make sure to Vote as Helpful and Mark As Answer ,if you get answer of your question.
Sorry my question was can I have both a static value and a dynamic value in the same field (both in BCC for instance)?
Unfortunately, it isn't possible through OOB Workflows. You will have to develop a custom workflow activity for this :(
LinkedIn Profile | Rockstar 365 Profile | Blog
its not possible in standard workflows, you will have to manage between cc & Bcc fields or else you can design a custom workflow activity