hello guys, regarding social insight tool is it only for the online version of MS CRM or it can be work with the on-premise version ?
Sorry for the subject , i meant social insight and CRM
Social Insights for CRM Online is provided by InsideView (http://www.insideview.com/)
they offer also their solution for CRM OnPremise.
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thank you for your help, one last thing did you try to integrate any social media (facebook, twitter, Linkedin) with CRM 2013 on-premise implementation ? if yes appreciate to give me some hints.
Writing your own tool to integrate social media can be a very long process (reinventing the wheel)
There are several solutions available, check some of these links: