I need some help connect CRM to Outlook so we can send emails within CRM.
Note I do have Outlook connect to CRM so when I'm in Outlook I can connect with CRM.
Here are my sys settings.
My active Mailbox:
My Mailbox Settings:
When I try to set the Incoming Emails and Outgoing Email to Microsoft Exchange I get this error
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=184.108.40.206, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Delivery method for mailbox associated with a queue cannot be outlook client.Detail: <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts"> <ErrorCode>-2147098096</ErrorCode> <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" /> <Message>Delivery method for mailbox associated with a queue cannot be outlook client.</Message> <Timestamp>2015-02-27T16:21:31.5953614Z</Timestamp> <InnerFault i:nil="true" /> <TraceText i:nil="true" /></OrganizationServiceFault>
Any advice or help would be great.
Check if any queue has a mailbox configured... Queues cannot have Outlook as email delivery method
How do I find this info.
You need to set the Outlook method to the specific user, not the Queue.
Do not go to your Mailbox by going to Queue View, instead just go to the user.
And double click the Mailbox from there, example:
Then will open new pop up windows for setting.
Just change the Incoming and Outgoing profiles to Outlook based on what you want.
But, remember once you set this, the user can only send email through the Outlook or through CRM then will send after they connect using Outlook, not like you use Email Router can send the email directly and immediately at that time.
Hope this helps.
In the image you posted for Mailbox
1. set the Regarding as User (form screen shot... couldn't read the selection to see if it is a user)
2. Change Incoming/Outgoing email to 'CRM for outlook'
Test the configuration..
OK I made the changes and activated the mailbox, but now I get this:
It's being like this for a good hour
Any help would be great.
Can you check for any related alerts on the mailbox?
No... not alerts still the same
Try directly to install the connector to the respective users.
Usually MS for Outlook not too difficult to setting, try to login and send email.
Usually the alert error test in progress like that only if you want to test server side sync.
The email configuration/test access is not needed for CRM for Outlook. I would connect to your Outlook addin and try sending an email or tracking an existing email
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Aaron RichardsSupport Escalation EngineerMicrosoft Dynamics CRM