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Suggested Answer
Steve Fu asked a question on 22 Mar 2015 11:11 AM

Hi,

I am facing error when configuring Microsoft CRM Outlook Client 2013 in my workstation.

The error is:

Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
Error| Exception : Server was unable to process request.

Anyone face the same problem?

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Suggested Answer
Bruno Lucas responded on 22 Mar 2015 3:09 PM

Hi,

are you using crm on-premises or online

there could be caused by many different things.

check this out:

social.microsoft.com/.../error-crm-2011-configuration-wizard

beside that it could be your outlook crm is on a different version from the server

sometimes you enter a wrong credential or url and it's cache it. actions like restarting your machine my clear.

Bruno Lucas, Senior CRM Consultant

DynamicDay CRM Blog 

Please mark my post as "Verified" If it helped to solve your problem 

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Shailaja Mahajan responded on 22 Mar 2015 4:51 PM

Hello Steve,

It might have a SPNs issue or TurnOffFetchThrottling registry key might be enabled on CRM server. But before commenting anything, would like to know about your environment.

1.Is this CRM online or On-premise

2.Update rollup for CRM server

3. Update rollup for Outlook client

4. do you have IFD setup

5. Credential should be verified and correct

6. User's security role (OOB or custom)

Do let us kow, so that we can proceed further.

Thank you.

Reply
Suggested Answer
Bruno Lucas responded on 22 Mar 2015 3:09 PM

Hi,

are you using crm on-premises or online

there could be caused by many different things.

check this out:

social.microsoft.com/.../error-crm-2011-configuration-wizard

beside that it could be your outlook crm is on a different version from the server

sometimes you enter a wrong credential or url and it's cache it. actions like restarting your machine my clear.

Bruno Lucas, Senior CRM Consultant

DynamicDay CRM Blog 

Please mark my post as "Verified" If it helped to solve your problem 

Reply