Is there any application available that can be used for call center? At pizza point, a client call and order for pizza. The time at which the client call and the time when the order is placed it should be tracked automatically in Dynamics CRM in Phone Call or Case entity.
Yes, that is CTI connectivity, and there are a lot of solutions on the market available. They all depend on which phone system you have, and what you want to automate.
Beyond that, the Unified Service Desk is frequently a front-end for Dynamics CRM for call centers, and is frequently a place to do CTI integration to start that call with the CSR, and track the activity involved.