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I have a workflow that sends an email to a user and my users are accessing CRM through the Outlook client with their settings in such a way that CRM related emails are automatically tracked. When the workflow runs, an activity record is added to CRM. When the user receives the automated email, Outlook automatically tracks it in CRM which results in a duplicate activity record.
Is there any way around this?
This sounds like it is by design. We may need further information. Where are they seeing the actual duplicates?
Thank you for using Microsoft Dynamics CRM Communities,
Aaron RichardsSr. Support EngineerMicrosoft Dynamics CRM
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