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I have a client that uses CRM Dynamics Online. I have three users at this site that all use roughly the same setup.
Windows 7 Pro64 bit
Office 2007 32 bit
Outlook 2010 32 bit.
On two of the three user machines I was able to reslove the crashing of Outlook by uninstalling CRM 4.0 and upgrading to CRM 2011.
The third machine continues to crash Outlook when the CRM plugin is enabled. I have tried uninstalling Outlook, CRM and have even tried to create a new AD profile on the workstation and Outlook would still crash. I went onsite yesterday and completely reloaded the workstation with Windows 7 Pro. 64 bit, Office 2007 32 bit, Outlook 2010 32 bit and CRM 2011 updated with rollup 2.
As soon as i configured the organization and lauched Outlook with CRM plugin enabled Outlook promptly crashed. I am at a total loss as to what to look for or how to troubleshoot this. I have not had a chance to enable tracing as I did not remeber to do so before leaving the site last night and the user has been in conference calls this morning and I have not been able to have access tothe workstation. I did record an error from the event log that occurred prior to the complete reload of OS, Office, CRM etc.
Any help greatly appreciated.
Log Name: ApplicationSource: Application ErrorDate: 6/19/2011 3:29:44 AMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: DKINGWRK-01.planetone.netDescription:Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefdFaulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafaException code: 0xe0434352Fault offset: 0x0000b727Faulting process id: 0xd80Faulting application start time: 0x01cc2e6aedd34d3aFaulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEFaulting module path: C:\Windows\syswow64\KERNELBASE.dllReport Id: 0bbc3b8a-9a5f-11e0-8c9c-4061865a2f67Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-06-19T10:29:44.000000000Z" /> <EventRecordID>5553</EventRecordID> <Channel>Application</Channel> <Computer>DKINGWRK-01.planetone.net</Computer> <Security /> </System> <EventData> <Data>OUTLOOK.EXE</Data> <Data>14.0.4760.1000</Data> <Data>4ba8fefd</Data> <Data>KERNELBASE.dll</Data> <Data>6.1.7601.17514</Data> <Data>4ce7bafa</Data> <Data>e0434352</Data> <Data>0000b727</Data> <Data>d80</Data> <Data>01cc2e6aedd34d3a</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data> <Data>C:\Windows\syswow64\KERNELBASE.dll</Data> <Data>0bbc3b8a-9a5f-11e0-8c9c-4061865a2f67</Data> </EventData></Event>
We are having this issue as well with many of our clients. After roll up 5 was installed on CRM 2011. We were able to install the client in Win7 x64 with Outlook 2010 x64 systems, wich for the most part was working but I have 2 clients that continue to crash and then ask to disable the addin.
We have uninstalled both the CRM 2011 client and Office 2010 but still continues to have the issue.
We have some of the same type issues intermittently. In depth troubleshooting with debugging and much user participation is usually required. A couple times in the past year I have re-formatted the problem PC and re-installed everything to get it fixed faster that going through all the debugging and troubleshooting required. Part of the problem is that the Outlook Add-in and CRM also involves Internet explorer very deeply. I don’t totally understand the relationship but, it exists. I don’t use the Outlook add-in because it is so problematic unless the CRM user needs to regard email or appointments. About 1/2 our 45 users use the Outlook Add-in.
Did you manage to resolve this at all? Having simular issues
logon Microsoft CRM 2011, settings, queues , click view and select inactive queues, highlight all inactive Queues and now click more actions, Activate
Try opening outlook CRM Add-on and all will work.
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