CRM 2011 Crashes Outlook 2010

 Hello all,

I have a client that uses CRM Dynamics Online. I have three users at this site that all use roughly the same setup.

Windows 7 Pro64 bit

Office 2007 32 bit

Outlook 2010 32 bit.

On two of the three user machines I was able to reslove the crashing of Outlook by uninstalling CRM 4.0 and upgrading to CRM 2011.

The third machine continues to crash Outlook when the CRM plugin is enabled. I have tried uninstalling Outlook, CRM and have even tried to create a new AD profile on the workstation and Outlook would still crash. I went onsite yesterday and completely reloaded the workstation with Windows 7 Pro. 64 bit, Office 2007 32 bit, Outlook 2010 32 bit and CRM 2011 updated with rollup 2.

As soon as i configured the organization and lauched Outlook with CRM plugin enabled Outlook promptly crashed. I am at a total loss as to what to look for or how to troubleshoot this. I have not had a chance to enable tracing as I did not remeber to do so before leaving the site last night and the user has been in conference calls this morning and I have not been able to have access tothe workstation. I did record an error from the event log that occurred prior to the complete reload of OS, Office, CRM etc.

Any help greatly appreciated.

John

Log Name:      Application
Source:        Application Error
Date:          6/19/2011 3:29:44 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DKINGWRK-01.planetone.net
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa
Exception code: 0xe0434352
Fault offset: 0x0000b727
Faulting process id: 0xd80
Faulting application start time: 0x01cc2e6aedd34d3a
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 0bbc3b8a-9a5f-11e0-8c9c-4061865a2f67
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-06-19T10:29:44.000000000Z" />
    <EventRecordID>5553</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DKINGWRK-01.planetone.net</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>14.0.4760.1000</Data>
    <Data>4ba8fefd</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7bafa</Data>
    <Data>e0434352</Data>
    <Data>0000b727</Data>
    <Data>d80</Data>
    <Data>01cc2e6aedd34d3a</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>0bbc3b8a-9a5f-11e0-8c9c-4061865a2f67</Data>
  </EventData>
</Event>