Question Status

Verified
Sean Burke asked a question on 24 May 2012 1:56 PM

I am using the tracking feature in microsoft dynamics crm and in the subject of my email the CRM tracking number is always displayed...ie My Awesome Email Subject CRM:00000001 . Is there any way I can remove the crm tracking number from the email subject line?

 

Sincerelly,

Sean Burke

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Verified Answer
EGB Group Inc responded on 24 May 2012 7:39 PM

Settings->Administration->System Settings->Email->Uncheck Use tracking token.

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Verified Answer
EGB Group Inc responded on 24 May 2012 7:39 PM

Settings->Administration->System Settings->Email->Uncheck Use tracking token.

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Sean Burke responded on 25 May 2012 8:06 AM

Thanks! Worked great. Do you know how the emails are tracked now that this option is turned off? Is it by subject line? Ie....if someone changes the subject and sends the email back will it still be tracked somehow?

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EGB Group Inc responded on 25 May 2012 9:01 AM

Yes, it is by the subject text. The emails will still continue to be tracked, which is based on the Smart Matching regular expression. The default/out of the box expression works great, and there is generally no reason to modify it.

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Sean Burke responded on 25 May 2012 9:08 AM

Just ran some tests and you are right....works great even when changing the subject line. Thanks again.

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