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I go to settings/administration/users to add a new user per the instructional videos but do not see the option to add a new user. The records section of the menu ribbon only shows edit, enable and disable records. I am set up as a system administrator - can you clarify what I need to do to make this option available so I can add colleagues to our CRM platform.
CRM Online can licensed is a number of slightly different ways, but it might be that you have reached the maximum number of purchased subscriptions. For example, if you are using a CRM Online trial then there is a maximum of 25 users (I think), so you might not be able to add more users.
Neil Benson, Slalom Consultinghttp://uk.linkedin.com/in/neilbenson@customery
Only 1 user at present and not on a trial.
Have you deployed CRM through Office 365?
I am assuming that you are the System admin as this is the only user which is there in CRM online organization. Could you please share the Screenshot and also let me know the organization name (URL) in which you are facing this issue.
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