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Navision CRM Connector - Invoiced Orders are deleted and not integrated

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Navision CRM Connector - Invoiced Orders are deleted and not integrated

This question has suggested answer(s)
Bill Thompson.
Posted by
on 14 Jun 2012 6:47 AM

Navision Sales Orders are integrated using the Connector.

The client is having the following issue.

1. Create the order in NAvision .
2. The Order is integrated into CRM.
3. Next day the order is amended and invoiced immediately.
4. The connector cannot update CRM with the chnages as Orders that are invoiced in NaAvision are deleted from SaleOrderLines.

 

Any Ideas for a workaround.
All Replies
  • Konstantin Levchenko
    Posted by
    on 15 Jun 2012 3:23 PM
    Suggested Answer

    Hi Bill,

    Connector don't have queue with all applied to the record actions. It's pick up the last action (in your case - deletion).

    To avoided this situation, you should handle this issue manually:

    - Create new field: Last Date Order modified

    - Update this field when you do any modifications in Header or Lines

    - Not Allow to DELETE Document if "Current DateTime" - "Last Date Order Modified" <= 45 seconds. This should give Connector enough time to pickup previous modificeations before order will be deleted.

    Cheers,

    Konstantin