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How can we install the CRM-Client for Outlook?

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How can we install the CRM-Client for Outlook?

This question is not answered
André Albrecht
Posted by
on 26 Nov 2012 7:26 AM

CRM Server
Windows Server 2008 R2
Microsoft Dynamics CRM 2011 Server is installed on C:\Program Files\Microsoft Dynamics CRM (default).
The web application runs at port 81.
The binding in IIS is changed to http://crm.domain.local.
The users can use the web client.

CRM Client
Windows 7 Enterprise
Users can open the CRM web.
It is not possible to install the Outlook client.
C:\Program Files\Microsoft Dynamics CRM
The organization can be found.
During the configuration this error occurs.

Error| Exception : Server was unable to process request.    bei Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
   bei Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
   bei Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
   bei Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
Error| Exception : Server was unable to process request.


Error| Failed to configure Microsoft Dynamics CRM for Outlook with Organisation.
Error| Exception : Die Organisation für Microsoft Dynamics CRM für Outlook kann nicht konfiguriert werden. Konfigurieren Sie die Organisation erneut. Falls das Problem weiterhin besteht, wenden Sie sich an den Systemadministrator.    bei Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)

I installed and reinstalled the client a few times. I cleaned the registry an I reinstalled Outlook. The installation stops with the two messages. Other employees get the same error.

#CRM #dynamics organization outlook
All Replies
  • Gus Gonzalez
    Posted by
    on 26 Nov 2012 3:04 PM

    Andre,

    Did you set the SPNs on the server?

    Thanks.
  • André Albrecht
    Posted by
    on 27 Nov 2012 6:56 AM

    Hello Gus,

    thank you for your hint. We updated the SPNs but the error occurs again.

           C:\>setspn -A HTTP/crm.domain.local:80 domain\crmsvc

           Registering ServicePrincipalNames for CN=CRM Svc,OU=SERVICE ACCOUNTS,DC=domain,DC=local

           HTTP/crm.domain.local:80

           Updated object

           C:\>setspn -A HTTP/crm:80 domain\crmsvc

           Registering ServicePrincipalNames for CN=CRM Svc,OU=SERVICE ACCOUNTS,DC=domain,DC=local

           HTTP/crm:80

           Updated object

    Do you have any other suggestions?

    We also answered these questions:

    1. Are all the machines in the same domain?

           Yes

    2. What about IIS?

           Application Pools are running, no errors in the log file on the server.

    Are bindings OK?

           CRM is installed on port 81. The binding is changed to crm.domain.local. The URLs were changed in the configuration manager.

    CRM web works fine?

           Yes

           crm.domain.local/.../main.aspx

    3. This url resolves? <a href="http:///XRMServices/2011/Discovery.svc">http:// <http:///> <yourcrmserver>/XRMServices/2011/Discovery.svc

           Yes

    4. Credentials are saved in the Windows Credentials storage for the user?

           Yes

    5. Maybe you can uninstall the client, then make sure the registry keys are cleaned up at

           CRM Client uninstalled

           Notebook restarted

    HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM_Setup

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSCRM

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSCRM_Setup

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSCRMClient

           Registry cleaned

           CRM Client installed again