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  • Forum Post: The case you are trying to resolve was not found

    Jennifer Manteufel
    Closing a case with a new button on the ribbon. I have created a new button on the CRM Case ribbon to close cases without the case resolution popup box. The button is calling the webresource and appears to be trying the javascript below however I am getting the following error message. Is there something...
    on 5 Apr 2012

  • Forum Post: Re: The case you are trying to resolve was not found

    Jennifer Manteufel
    Thank you Gus for your assistance. I did create a field on the case where the user can set the status (Ie open, processing, resolved, cancelled) then created a workflow that watches for the status to be changed to resolved. However i get the error below on the workflow and it sits in a waiting status...
    on 10 Apr 2012