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  • Blog Post: Making The ‘X’ Factor Work For Your Business

    You’ve heard about CRM and you’ve heard about xRM, but are you still wondering what it can do for you and your business?  Wonder no more!  Join FMT Consultants in sunny Southern California for a FREE lunch and learn the features, fun discussion topics, and a common sense demonstration of the power of...
  • Blog Post: Dynamics CRM Is Designed To Fit Your People

    We’ve been implementing contact management systems (when you could buy a single copy of ACT at Lechmere and before the internet “caught on”) through the evolution of sales force automation (SFA) and ultimately CRM systems for business of all kinds.  Needless to say we’ve witnessed a lot of change in...
  • Blog Post: Talking Customer Relationship Management Software with a CFO

    To ensure that finance meets its objectives, your CFO needs information about issues like total cost of ownership (TCO) and return on investment (ROI). Here’s how you can talk to your CFO and get the information you need to make fiscally sound decisions. Your CFO’s Customer Relationship...
  • Blog Post: Talking CRM With Your Sales Manager

    To ensure that sales representatives meet their objectives, your sales manager continually needs information from them about leads and active prospects. Here’s how you can work with your sales manager to find out how CRM can best support sales goals .   Your sales manager’s CRM priority...
  • Blog Post: Talking CRM With Your IT Manager

    When evaluating the technical implications of CRM deployment , remember that CRM is foremost a technology that can help propel your business, instead of a tool that dictates your business processes. Discuss with your IT manager the business value of CRM, and get vital input on the technical corollaries...
  • Blog Post: Maximize Revenue by Aligning your Sales and Marketing Teams Through Dynamics CRM

    In light of the success of our recent webinar, Four Steps to Align Sales and Marketing , I thought I’d write a brief post outlining the information we covered. As I thought more about the webinar, I started to realize that one important issue wasn’t completely addressed: why your Sales and Marketing...
  • Blog Post: Microsoft Dynamics CRM vs. Salesforce’s Sales Cloud – Part 1: Real-Time Collaboration Comparison

    I love playful competition, but I’m not a big fan of rivalries. Specifically, I don’t appreciate the false representations and imbalanced criticisms that sometimes accompany them. In Los Angeles, there’s a huge college rivalry between USC and UCLA. Some of the things people from each side say about the...
  • Blog Post: Dynamics CRM: Improving Customer Relationships in an Over-Connected World

    With a fast evolving market, businesses are expected to keep up with all their customers’ needs.  How are you supposed to keep up when there are new channels popping up every day? While your customers are more connected, they may not want to be contacted through all those channels.  The problem now...
  • Blog Post: xRM: Your Guidebook to Finding the Right CRM Solution

    Figuring out whether to purchase or build from scratch an enterprise business application is a decision that many companies have faced. Thankfully, that decision has been made easier with the introduction of the Microsoft xRM application platform. With the xRm application platform, your company will...
  • Blog Post: What’s Your Sign? How to Find a CRM Solution and Provider That are Compatible With You.

    When I pull up the internet, my homepage has a link to my daily horoscope.  I look to the left and then the right to be sure my dogs aren’t watching me and quickly click to what it says. After all, today just might be my lucky day and I don’t even know it.  Shucks…it’s not my lucky day so I decide to...
  • Blog Post: Three Initial Questions To Ask When Selecting a CRM Solution

    With over 800 CRM software vendors, choosing a CRM solution can seem a bit overwhelming. But thankfully there are steps, considerations, and questions that can help you break down the selection phase and pinpoint the right solution for you. At first, you will want to look at your company to evaluate...