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Blog Post: Evaluating CRM Software? 10 Questions to Help You Shortlist the Right CRM Solutions

CRM SoftwareBlog

When you’re investigating possible CRM software solutions for your business, there’s quite a variety to choose from. These range from freeware and open-source contact management applications, right through to commercial mid-market and enterprise level CRM systems. So where do you start? Creating a...

on 25 Mar 2011
Blog Post: Dynamics CRM Fits the Bill for Productivity, Security, and Reliability

CRM SoftwareBlog

Companies investing in CRM solutions should focus on the tangible benefits they receive such as improved user productivity, enhanced customer service delivery, and integrations to current systems. In their research, organizations must determine which CRM providers are contenders and which are pretenders...

on 16 Dec 2011
Blog Post: xRM: Extending the Scope of Microsoft Dynamics CRM

CRM SoftwareBlog

Before delving into the details of xRM and how to put it to work for your organization, it’s important for establish a common definition. According to Wikipedia, xRM is a strategy that takes CRM one step further, focusing on managing all relationships – not just those with customers. With that, let...

on 21 Mar 2012