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Blog Post: Dynamics CRM: Improving Customer Relationships in an Over-Connected World

CRM SoftwareBlog

With a fast evolving market, businesses are expected to keep up with all their customers’ needs. How are you supposed to keep up when there are new channels popping up every day? While your customers are more connected, they may not want to be contacted through all those channels. The problem now...

on 4 Aug 2011
Blog Post: Leveraging Microsoft Dynamics ERP and CRM at High Tech Companies

CRM SoftwareBlog

At the heart of every high tech company are front-and back-office business processes that are ripe for unifying. With all of today’s investment in enterprise applications, it still puzzles me how often I find global high tech companies with enterprise resource planning (ERP) and customer relationship...

on 18 Jul 2012
Blog Post: Implementing Dynamics CRM on an Enterprise Scale? Consider the “Hub and Spoke” Method

CRM SoftwareBlog

Implementing Microsoft Dynamics CRM across an entire company can produce significant customer management and cost cutting benefits. However, this kind of large scale implementation comes with some very specific (and potentially difficult) challenges, such as the need for functional diversity between...

on 21 Mar 2013