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Microsoft Dynamics CRM

Microsoft Dynamics CRM
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  • Blog Post: Looking to Have Multiple CRM Instances; Why Not Try Dynamics CRM?

    CRM SoftwareBlog
    Sometimes you may have separate Dynamics CRM installations or instances to help better run your organization. Different departments use CRM software for different reasons. For example, your marketing and sales departments will use it for your customers, suspects and prospects. In order to manage the...
    on 18 Jan 2013

  • Blog Post: What Value Does Microsoft CRM Mapping Integration Provide For My Business?

    CRM SoftwareBlog
    When the first generation of mapping integration was introduced into CRM, it would simply plot both your and your customer on a map. With a couple of clicks you could print and take custom driving directions with you on the road. That was useful a decade ago, but GPS and smart phones are now mainstream...
    on 24 Jan 2013

  • Blog Post: Streamlining the Sales Team Processes with Microsoft Dynamics CRM

    CRM SoftwareBlog
    A thriving and very active employment resource firm was experiencing some major obstacles and issues regarding their existing customer relationship software.  Having been on SalesForce.com for almost seven years, it was clearly evident they needed a more user-friendly CRM program. This company turned...
    on 24 Jan 2013

  • Blog Post: Give Your Sales Team A Boost with Microsoft Dynamics CRM

    CRM SoftwareBlog
    The beginning of a new year often brings renewed focus on corporate objectives, such as “improve sales”.  There are many ways to attack this common objective; however, the right technology can give you a solid lead, figuratively and literally.  Boost the productivity of your sales team, as well as increase...
    on 25 Jan 2013

  • Blog Post: Microsoft Dynamics CRM on Your iPad!?

    CRM SoftwareBlog
    The December 2012 Service Update for Microsoft Dynamics® CRM revealed some impressive new functionality, but we’re especially stoked about one thing. Starting in February, online users can leverage Microsoft Dynamics CRM on their iPads. Here’s a look at what’s supported specifically for sales in the...
    on 1 Feb 2013

  • Blog Post: Can Microsoft Dynamics CRM Help You Know Your Customer Before the Sale?

    CRM SoftwareBlog
    The title of this article sounds like common sense. You have to know your customer to even begin a sale. But how much do you really know about the customer? Technology, particularly the Internet, gives customers the power to know just about everything about a business before they choose to shop for its...
    on 4 Feb 2013

  • Blog Post: Microsoft Dynamics CRM 2011 – Mobility to Empower Your Sales Team

    CRM SoftwareBlog
      “Perserverance is a great element of success. If you only knock long enough and loud enough at the gate, you are sure to wake up somebody.” – Henry Wadsworth Longfellow   The last thing you want to hear before walking into your customer’s office is, “Your Company’s service...
    on 22 Feb 2013

  • Blog Post: Microsoft Dynamics CRM Mobile & Browser Options

    CRM SoftwareBlog
    Workers today depend more and more on their mobile devices. Microsoft Dynamics CRM includes a mobile CRM module that works with any web-enabled phone or device. This allows Microsoft Dynamics users real-time access to customer information, the opportunity pipeline, leads, marketing and customer service...
    on 22 Feb 2013

  • Blog Post: CRM Deep Dive Series: A Lean Approach to Creating Value During Implementation

    CRM SoftwareBlog
    We’d like to introduce you to a different approach for thinking about Customer Relationship Management (CRM) software implementations in a series of blog posts over the next several weeks. Our company focuses on Microsoft CRM so naturally we’ll keep it mostly in that context but we think the insights...
    on 25 Feb 2013

  • Blog Post: Use Connections to Build Deeper Insights into Accounts and Contacts

    CRM SoftwareBlog
    Have you ever noticed how people and companies are often interconnected in multiple ways?  In other words, contacts in your CRM are probably connected to other contacts and companies in not-so-obvious ways.  An employee with one company can also be a former employee at another company.  And one company...
    on 28 Feb 2013

  • Blog Post: CRM for Residential Construction: Building Competitive Advantage with CRM in the Homebuilding Industry

    CRM SoftwareBlog
    After several years of challenging market conditions, the residential homebuilding industry seems to have turned a corner and begun to rebound.  Firms that have invested in technology to help them drive revenue and margin will be positioned to outperform their competitors as the market returns to health...
    on 4 Mar 2013

  • Blog Post: Lean Techniques for Defining CRM Goals

    CRM SoftwareBlog
    What business challenge will your investment in CRM address? Is there a specific business pain which is impacting your bottom line?  Is there a specific business opportunity you want to pursue? Start with no more than ONE or TWO! Too often we meet customers who fail to realize benefits because they bite...
    on 5 Mar 2013

  • Blog Post: 5 Ways to Define the CRM Acronym

    CRM SoftwareBlog
    If you ask a dozen different companies to define customer relationship management (CRM), you will probably get a dozen different answers.  Businesses realize they need to keep their customers engaged and satisfied, but how they go about it can involve a variety of different methods.  Here are five ways...
    on 6 Mar 2013

  • Blog Post: Improved Dynamics CRM Online for iPad Functionality Helps Salespeople Work on the Go

    CRM SoftwareBlog
    Many companies today are embracing the BYOD (Bring Your Own Device) trend.  As a result more and more workers, especially sales people, and others who travel a great deal are using tablets to get the job done.  And we all know the Apple iPad is the most popular tablet on the market.  But not all [.....
    on 7 Mar 2013

  • Blog Post: Your Turnkey Sales Management Solution

    CRM SoftwareBlog
    What’s the number one question every company wants the answer to?  How do we increase sales?  With the right technology, you can turn your business into an effective, dynamic, turnkey sales operation. Use Microsoft CRM Dynamics To Strengthen Your Sales Team.   CRM is a one-stop solution that, used effectively...
    on 19 Mar 2013

  • Blog Post: See How Companies are Improving Sales and Getting More for Their Money with Dynamics CRM

    CRM SoftwareBlog
    Are you looking for a new way to improve sales and revenue while reducing your costs? Then read on….Forrester Research, an independent technology and market research company, conducted an in-depth review and study of companies that have installed Microsoft Dynamics CRM 2011. The results were amazing...
    on 26 Mar 2013

  • Blog Post: Three Reasons CRM Software Should Be On Your Wish List

    CRM SoftwareBlog
    More and more businesses are planning to implement customer relationship management (CRM) software this year according to a recent Gartner survey (http://www.gartner.com/newsroom/id/2358015). Reasons for using CRM solutions point to the need to find new prospects and generate loyalty with existing customers...
    on 26 Mar 2013

  • Blog Post: What Does Your Sales Team Know?

    CRM SoftwareBlog
    The phone call started like this— Caller: “Hi Ken, I’m <her name is redacted to protect the innocent> and I’m your new account executive. Do you have a minute? I want to share with you all the great new stuff we have going on this year.” Sound familiar? This call was from...
    on 28 Mar 2013

  • Blog Post: Schools as CRM Users: Constituent Relationship Management

    CRM SoftwareBlog
    From public school districts to universities, schools of all sizes are becoming increasingly reliant on CRM software to manage recruitment, communication, and retention. For these users, CRM stands for Constituent Relationship Management. Microsoft Dynamics CRM provides the perfect platform for managing...
    on 1 Apr 2013

  • Blog Post: Turn Leads into Sales with CRM Software

    CRM SoftwareBlog
    Making sales isn’t about luck; it’s about finding prospects and knowing your customers.  Use the data in your customer relationship management (CRM) software to create meaningful marketing data, target better prospects, and strengthen customer relationships.  After all, lucky socks don’t find new customers...
    on 5 Apr 2013

  • Blog Post: Governmental Agencies as CRM Users: Citizen Relationship Management

    CRM SoftwareBlog
    Last time, we talked about schools turning to CRM software to manage recruitment, communication, and retention. Similarly, governmental agencies of all sizes are turning to CRM software to increase efficiency and productivity and to save tax dollars. For these users, CRM stands for Citizen Relationship...
    on 17 Apr 2013

  • Blog Post: 3 Key Tips for Improving “New Lead” Tracking Processes in Microsoft Dynamics CRM

    CRM SoftwareBlog
    “The superior man is modest in his speech, but excels in his actions.” – Confucius   Microsoft Dynamics CRM can help any sales organization improve results by better managing their sales funnel. I’m going to call the top of this sales funnel “Leads”.  Every organization depends on a steady source of...
    on 18 Apr 2013

  • Blog Post: Identify Opportunities for Staff Performance Improvement with Microsoft Dynamics CRM

    CRM SoftwareBlog
    Time and time again, firms voice the desire to deploy CRM to attain a more unified and 360-degree view of their clients and prospects, to collaborate and deliver more consistent service levels, and ultimately improve financial and business performance. Without real-time access to centralized, holistic...
    on 21 Apr 2013

  • Blog Post: CRM at Your Fingertips 24/7 with MOBILE CRM

    CRM SoftwareBlog
    “He who walks in the middle of the road gets hit from both sides.”  – George P. Schultz   Do you ever have those times when you are out of the office and run into a situation where you wish you had your office with you? Have you had a customer ask you a specific question and you couldn’t answer it...
    on 6 May 2013

  • Blog Post: The (CRM) Truth is Out There Part 1

    CRM SoftwareBlog
    If a consultant tells you that your CRM should provide a “360 degree view of the truth” it’s like a coach instructing his players to “go out there and give it all you’ve got”; it’s true, but not particularly useful. When it comes to customer Truth in CRM, the key realization is that you’ve probably already...
    on 8 May 2013
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