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Related Posts
Blog Post:
Microsoft Dynamics CRM 2011 Has Arrived
CRM SoftwareBlog
When Microsoft first acquired Great Plains in 2000 to enter the business application software space, we had some concerns, but were also very excited about the acquisition. At the time, we were implementing Great Plains and Siebel Systems and had a good picture of the challenges of implementing stand...
on
3 Feb 2011
Blog Post:
Maximize Revenue by Aligning your Sales and Marketing Teams Through Dynamics CRM
CRM SoftwareBlog
In light of the success of our recent webinar, Four Steps to Align Sales and Marketing , I thought I’d write a brief post outlining the information we covered. As I thought more about the webinar, I started to realize that one important issue wasn’t completely addressed: why your Sales and Marketing...
on
28 Mar 2011
Blog Post:
New Release – Microsoft Dynamics CRM “Statement of Direction” May 2011
CRM SoftwareBlog
Microsoft Dynamics CRM Future Vision With Microsoft Dynamics CRM 2011 just launched it’s no surprise that Microsoft wants to keep the momentum going with a sneak peek into the future direction of Microsoft Dynamics CRM over the short and long term. The Microsoft “Statement of Direction” document...
on
12 May 2011
Blog Post:
Agile Thoughts for the Dynamic CRM Implementation
CRM SoftwareBlog
Working for a business that implements a brisk volume of accounting and CRM systems, it’s clear that there are significant differences in how these systems are developed and rolled out. These differences are seen throughout the entire implementation process from design and development to go-live. Understanding...
on
13 May 2011
Blog Post:
Dynamics CRM: Improving Customer Relationships in an Over-Connected World
CRM SoftwareBlog
With a fast evolving market, businesses are expected to keep up with all their customers’ needs. How are you supposed to keep up when there are new channels popping up every day? While your customers are more connected, they may not want to be contacted through all those channels. The problem now...
on
4 Aug 2011
Blog Post:
Microsoft Dynamics CRM – Efficient Citizen Relationship Management
CRM SoftwareBlog
The “Customer Relationship” in CRM not only applies to business consumers, it also relates to citizen relationships, which tend to have substantial challenges. There is a need to improve Citizen and Business service delivery with simpler processes, less paperwork, and more efficient interactions. Government...
on
16 Aug 2011
Blog Post:
3 Ways AbleBridge Helped Customers Realize the Benefits of Microsoft Dynamics CRM 2011
CRM SoftwareBlog
It doesn’t seem possible to me that summer is officially over; after all in New England we’re lucky if we get 9 weeks of summer weather before we start thinking about Red Sox playoff hopes, fall foliage and the inevitable 16 weeks of winter!! But now that summer is in the rear view mirror I wanted to...
on
20 Sep 2011
Blog Post:
Dynamics CRM. Check. In the Cloud. Check. Save Lots of $$$. Check
CRM SoftwareBlog
Microsoft Dynamics CRM has created a significant buzz throughout the industry. Organizations of all sizes and from all different industries have seen the benefits it can offer and are now taking advantage of the extensive built-in functionality to address their sales, marketing, membership, and service...
on
20 Feb 2012
Blog Post:
xRM: Extending the Scope of Microsoft Dynamics CRM
CRM SoftwareBlog
Before delving into the details of xRM and how to put it to work for your organization, it’s important for establish a common definition. According to Wikipedia, xRM is a strategy that takes CRM one step further, focusing on managing all relationships – not just those with customers. With that, let...
on
21 Mar 2012
Blog Post:
Customer Relationship Management and the BYOD Revolution
CRM SoftwareBlog
Are you bringing your iPad or favorite Android gadget to work? You are not alone. According to most analysts, bring-your-own-device or BYOD is happening right now. Enterprise workers are quite dependent on their personal smartphones and tablet computers, constantly finding new applications for them...
on
26 Mar 2012
Blog Post:
How to Align Dynamics CRM with Your Sales Team
CRM SoftwareBlog
In speaking with many clients and prospects, we often find that their CRM system does not support their internal sales process or, in essence, their sales team. This can be caused by a number of reasons, including the system being too difficult to understand and/or complex to use. Another challenge...
on
17 Apr 2012
Blog Post:
Top Reasons Microsoft Mobile CRM Means a More Productive Workforce
CRM SoftwareBlog
For Microsoft CRM customers, a new cloud based mobile CRM service called Microsoft Dynamics CRM Mobile will soon be available. This service will provide a full view of customer data for both on-premise and online Microsoft CRM clients. For many companies who have already implemented a 3rd party Mobile...
on
28 Apr 2012
Blog Post:
Dynamics CRM Addresses Three Key Hurdles for Professional Services Firms
CRM SoftwareBlog
Successful professional services organizations have many things in common, regardless of what type of service they deliver. They offer consulting experience, industry-specific expertise, and project insight and guidance that clients can’t wrap up and take back to their office. However, inherent in...
on
22 May 2012
Blog Post:
Your Forecast is Clear and Bright with Conditional Formatting in Microsoft Dynamics CRM for Outlook
CRM SoftwareBlog
Your Forecast is Clear and Bright with Conditional Formatting in Microsoft Dynamics CRM for Outlook One of the best and latest features in Microsoft Dynamics CRM for Outlook is the capability to apply conditional formatting to records in a view. Conditional formatting is available when using the...
on
13 Jul 2012
Blog Post:
Yammer and Microsoft Dynamics CRM to Join Forces
CRM SoftwareBlog
With the big (but expected) announcement that Microsoft will purchase Yammer, Microsoft Dynamics CRM users can expect to see more social communications functions in the coming years. Yammer will find a home in the Microsoft Office Division, and according to the press release, Redmond “plans to accelerate...
on
30 Jul 2012
Blog Post:
Getting Results: Driving Revenue and Serving Customers with Microsoft Dynamics CRM
CRM SoftwareBlog
When it comes to Customer Relationship Management (CRM) software, it is common knowledge that Microsoft Dynamics CRM is one of the leading products on the market. There are a multitude of reasons for this, from the benefits it offers to the rich functionality it provides as well as the backing of a...
on
31 Jul 2012
Blog Post:
Microsoft Dynamics CRM + Broadlook = The Perfect Match
CRM SoftwareBlog
We recently began using a set of solutions in our internal Microsoft Dynamics CRM system that has just been phenomenal. Since starting to utilize Broadlook’s Contact Capture, we no longer have to undergo mundane and time consuming data entry tasks to create new contact records into our Microsoft Dynamics...
on
30 Aug 2012
Blog Post:
Be Nimble and Be Quick: Microsoft Dynamic CRM Implementations
CRM SoftwareBlog
As an organization that performs a high volume of CRM implementations, we understand there are many different ways to roll these systems out. Whether it is design, development, or go-live ( or anywhere in-between), the best approach for your own implementation is understanding how those phases are different...
on
27 Sep 2012
Blog Post:
More Evidence that Delivering a High-Quality Customer Experience Results in Higher Stock Returns
CRM SoftwareBlog
Forrester Research consistently surveys U.S. consumers on the quality of their customer experience. This year, Forrester received responses from over 7,600 U.S. consumers based on interactions with 160 brands across 13 industries. The results are then accumulated and ranked in the annual Forrester Customer...
on
27 Oct 2012
Blog Post:
Schools as CRM Users: Constituent Relationship Management
CRM SoftwareBlog
From public school districts to universities, schools of all sizes are becoming increasingly reliant on CRM software to manage recruitment, communication, and retention. For these users, CRM stands for Constituent Relationship Management. Microsoft Dynamics CRM provides the perfect platform for managing...
on
1 Apr 2013