Customer Service Articles
Outbound Sales Calling: 4 Ways to Get More Prospects & More Leads by Using the Telephone
By Rich Webb Most small to medium sized companies actually limit the amount of business their customers do with them. I know this sounds crazy, even unbelievable as no one in their right mind would restrict and limit customer purchases. The problem, of...
Simple Steps to Take Toward Accurate Case Resolution
Comprehensive case data can provide a picture of the key elements of what problems, challenges, and areas of dissatisfaction your customers are experiencing, as well as the amount of time and effort your service staff spends providing service to those...
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Customer Service Blogs
New Release of CRM SDK, V4.0.6
Announcing the sixth update to the Microsoft Dynamics CRM 4.0 SDK. You can download it here or read it online at the CRM Developer Center . What’s New in this Release? Updates include: E-mail Provider documentation – Have you wanted to know...
Support for Windows Server 2003 Hyper-V
The Microsoft Dynamics CRM Engineering for the Enterprise team has released Support for Microsoft Dynamics CRM 4.0 on a computer that is running Microsoft Windows Server 2008 Hyper-V . In summary, this KB article (957054) states that "Microsoft Dynamics...
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