Customer Service Articles
Simple Steps to Take Toward Accurate Case Resolution
Comprehensive case data can provide a picture of the key elements of what problems, challenges, and areas of dissatisfaction your customers are experiencing, as well as the amount of time and effort your service staff spends providing service to those...
Gaining a Competitive Edge
By Jason Carter Today, more and more companies rely on the practice of Competitive Intelligence (CI). But just what is CI? The definition varies greatly from one company to the next. In large corporate settings, CI professionals are charged with legally...
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Customer Service Blogs
Time Zones in Microsoft Dynamics CRM 4.0
What’s New Time zone implementation has undergone a redesign for Dynamics CRM 4.0. Time zone definitions are now stored in the database. All known rules are maintained, and allow users a “Dynamic TZ/DST” experience. Terminology Time Zone - A geographic...
I am sensing a trend…
By Chris Bucholtz My calendar must be defective – It made no mention that this would be list week on the Inside CRM Blog. The latest list is from ISM , a Bethesda, Maryland-based CRM consultancy . ISM issued its lists of the Top 15 CRM Software Awards...
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