Customer Service Articles
Customer is King
Ivis Group’s Tony Jones explains how rich product information is critical to enhancing the customer experience. With the enormous growth in multichannel retail there has been major investment in online...
Keep Customers Coming Back
Distribution and services companies wanting to succeed have to do everything they can to retain customers. Bill Gonzalez of Microsoft takes a look at the technology that is keeping customers coming back...
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Customer Service Blogs
New Silverlight 2 Sample on Code Gallery
I recently did an investigation into using Silverlight 2 with Microsoft CRM 4.0. I have posted the resulting project and supporting documentation on Code Gallery. See Microsoft Dynamics CRM 4.0 On Premise Silverlight 2 Bar Chart Sample . Unlike many code...
KANA gives service a process to control service processes
By Chris Bucholtz There’s been a push recently – especially in marketing automation – toward making systems easier to use. First came things like campaign management, so the ordinary marketer could use the system without the need for a trained “expert...
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