Customer Service Articles
Simple Steps to Take Toward Accurate Case Resolution
Comprehensive case data can provide a picture of the key elements of what problems, challenges, and areas of dissatisfaction your customers are experiencing, as well as the amount of time and effort your service staff spends providing service to those...
Gaining a Competitive Edge
By Jason Carter Today, more and more companies rely on the practice of Competitive Intelligence (CI). But just what is CI? The definition varies greatly from one company to the next. In large corporate settings, CI professionals are charged with legally...
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Customer Service Blogs
Testing CRM Plug-ins
During the development of CRM plug-ins, a developer will test his/her plug-in before putting in production server to make sure it works as designed. One way to do it is to have a development environment to test plug-in. However, the turnaround time between...
A list to take seriously
By Chris Bucholtz We put Richard Boardman on our list of the top 20 CRM bloggers . Want to see why? Check out his blog post from last Friday, “ Ten Ways to Implement CRM on a Tight Budget… ” It’s one of those posts that you should print out and have ready...
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