Customer Service Articles
Simple Steps to Take Toward Accurate Case Resolution
Comprehensive case data can provide a picture of the key elements of what problems, challenges, and areas of dissatisfaction your customers are experiencing, as well as the amount of time and effort your service staff spends providing service to those...
Gaining a Competitive Edge
By Jason Carter Today, more and more companies rely on the practice of Competitive Intelligence (CI). But just what is CI? The definition varies greatly from one company to the next. In large corporate settings, CI professionals are charged with legally...
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Customer Service Blogs
Data Migration Manager Video
Here's a quick video that Eric did showing the Data Migration Manager -Jon...( read more )
CRM Client AutoUpdate
A new feature in CRM 4.0 is for administrative ability to prompt clients to install patches on their CRM client. This feature is called AutoUpdate and it applies to any client where the user has administrative rights on his/her machine. I’ll document...
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