6.5 Customer Shipped Not Invoiced BUG

• 01-09-2008 8:08 AM

  kevinmcg Joined on 01-09-2008 Posts 8

  6.5 Customer Shipped Not Invoiced BUG Reply Contact I have been waiting for a fix to this but no availability, anyone know of a sql script to update tables so that the customer does not have to keep going on credit hold. I have Credit Checking Turned off but I really want to use the software to get this right. I spent about 60K so far and I am not happy. I have been a Solomon User since 1996 and it just never seems to get any better. Besides teh Customer Balance Bug there are numerous others that still have not been fixxed, you can't contact Microsoft because you have to go thru a reseller. And then to top it off I get a whole bunch of emails and snail mails to remind me how much Maintenance money they need.   Kevin

• 01-11-2008 1:33 PM

  In reply to

  lhallen Joined on 03-20-2007 ND Posts 49

  Re: 6.5 Customer Shipped Not Invoiced BUG Reply Contact Hi Kevin, Sorry to hear you are having difficulties with your SL software. I asked the Microsoft Dynamics SL team if they could respond to your post, but we need a little more information about which piece of the software you are referring to. Is it the OM module? Additionally, you do have the full rights and ability to contact Microsoft support directly to get an answer/resolution to your issue. If you are on a maintenance plan it comes with support incidents, otherwise I believe you can purchase individual incidents as needed. You do not need to go through a reseller to get Microsoft support. To contact Microsoft support you can log an incident via CustomerSource (https://mbs.microsoft.com/customersource - access available to customers on a maintenance plan) or call: U.S./Canada Toll-free (1) (888) 477-7877 Worldwide (1) (701) 281-0555 Thanks, Liz Hallen Microsoft Dynamics Online Experience Product Manager **This posting is provided as is with no warranties and confers no rights Best Regards, Liz Online Communities Product Manager Microsoft **This posting is provided "AS IS" with no warranties and confers no rights.

  Tags: MS technical support, SL 6.5 bug