Good morning, Pam. Looks like you've been waiting for a response for a long time. Here's my two cents. I'm a developer for Microsoft Dynamics GP who has worked a lot with the Field Service module including contract admin. Before spending ANY money on this, make sure you partner can provide you with a proof of concept. Before we move forward on any engagement, we always document the solution with screen shots and show how it will work, not just say it will work. With a document such as that, you should actually be able to run sample transactions using the test company before any purchase is made. In other words, don't move forward without some assurance from your vendor as to how it will work, and ease of use.
Ron Draganowski
Senior Solution Developer
Olsen Thielen Technologies, Inc.
rdrag@ottechnologies.com
www.ottechnologies.com