Notes do not follow lead to account creation

Last post 11-26-2008 2:05 PM by swilson. 4 replies.
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  • 05-01-2008 12:10 PM

    Notes do not follow lead to account creation

    How can I get the notes I enter into the lead main form to carry over to the account main form?

  • 05-09-2008 3:10 PM In reply to

    • BillP
    • Top 50 Contributor
    • Joined on 01-24-2008
    • Redmond, WA
    • Posts 23

    Re: Notes do not follow lead to account creation

    Are you using the description field for notes? With CRM 4.0 workflow, you can use a workflow rule to update the Account, Contact or Opportunity data objects with the value from the Lead record upon lead conversion.

     

    Bill Patterson
    Director, Product Management
    Microsoft Dynamics CRM Online
    (o) 425.722.7987
    (e) bpatter@microsoft.com
  • 05-31-2008 11:16 AM In reply to

    Re: Notes do not follow lead to account creation

    No we use the "notes" field for notes.  I think BCM is a much better program.

  • 06-18-2008 5:45 PM In reply to

    • BillP
    • Top 50 Contributor
    • Joined on 01-24-2008
    • Redmond, WA
    • Posts 23

    Re: Notes do not follow lead to account creation

    I agree that BCM offers some great solutions here, but CRM will give you a better relationship platform to tie your notes to - specifically across custom business objects.

    Bill Patterson
    Director, Product Management
    Microsoft Dynamics CRM Online
    (o) 425.722.7987
    (e) bpatter@microsoft.com
  • 11-26-2008 2:05 PM In reply to

    Re: Notes do not follow lead to account creation

    Hi   - Is there a simple way of the notes transfering/copying from the lead to the opportunity?

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