Marketing, Sales & Support process best practices

• 05-21-2008 8:21 AM

  ObaydMir Joined on 05-21-2008 Posts 1	Marketing, Sales & Support process best practices Reply Contact I'm working on a project (research) for CRM process improvement. I need some literature or something where i can base my research on. Thus, my question is:  Does someone know a good resource where i can get information about the CRM processes (marketing, sales, support and mayby planning)?  I thank you in forward,  ObaydMir
  	Tags: CRM Online

• 05-21-2008 11:27 AM

  In reply to

  BillP Joined on 01-24-2008 Redmond, WA Posts 23

  Re: Marketing, Sales & Support process best practices Reply Contact Hello ObaydMir- There are several online resources you can explore to learn more about CRM process improvement.  Recently, we have launched a new Resource Center for learning about Microsoft Dynamics CRM where you can find such content. Give this link a try - http://rc.crm.dynamics.com/rc/regcont/en_us/opdefault.aspx and tell us what you think. I would check out the process maps for Sales, Service and Marketing as a starting place. Good luck!   Bill Patterson Director, Product Management Microsoft Dynamics CRM Online (o) 425.722.7987 (e) bpatter@microsoft.com

• 07-03-2008 11:58 PM

  In reply to

  Paul Edwick Joined on 07-03-2008 Posts 1	Re: Marketing, Sales & Support process best practices Reply Contact Bill, is there anywhere that I could see how the Marketing options in Navision 4.02 could help meet ObaydMir's objectives - I am not at the research stage but trying to figure out how Navision can improve the business that I have with the tools that have already been paid for. Thankyou, Paul