When I run the file "CRM3.0-KB935364-v3-Server-ENU.exe" on the CRM server, the installation stoped after flowing error popup:
"Setup failed to update the database. The installation of this update has stopped. Contact Customer Support Services."
the log message is:
(Diagnostic) Failed to execute CrmDbHfExecute for KB940761
(Error) CHfHarness Update failed with return value = 80040e14 Function: CCrmDbHf::Update File: c:\bt\2075\src\crmse\installer\mscrmcustom\crmdbhf.cpp Line: 161
(Information) ConfirmInstallation failed.
so, I tried 2 solutions that I found in CRM 3.0 update rollup 2 documents:
1. Increase the DWORD value for the HotfixDBTimeout and HotfixDBTimeout registry entry.
2. Delete some useless cfi* fields in Task entity.
But the error still occurred.
I don't know if any other reason cause this issue. Are there still any other solution to fix it or if there are any method to get more detail error information. I tried SQL profiler, seems no help.