CRM 4.0; IE6; KB953838; Error

• 08-14-2008 2:27 AM

  doctor.k Joined on 08-14-2008 Posts 2	CRM 4.0; IE6; KB953838; Error Reply Contact Hi After installing Security Update KB953838 we now get a File Download prompt for Blank.aspx when using CRM. This happens in both Outlook client and web. Uninstalling KB953838 fixes the problem, but preferably there should be a way to prevent it. The issue does not happen on all PC though! We're using Internet Explorer 6.0 CRM 4.0

• 08-14-2008 6:28 AM

  In reply to

  doctor.k Joined on 08-14-2008 Posts 2	Re: CRM 4.0; IE6; KB953838; Error Reply Contact Found a solution by installing IE7. But this does not solve the issue with IE6, and our group policy is currently not to install IE7. Any ideas?

• 08-14-2008 1:22 PM

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  Cipo Joined on 08-14-2008 Posts 1	Re: CRM 4.0; IE6; KB953838; Error Reply Contact Uninstalling KB953838 (pushed via MS Update 8/12/2008) from Add/Remove Programs & rebooting resolved the issue for us.  We are running CRM 3.0 and are required to stay with IE6 for legacy app compatibility.

• 08-20-2008 3:27 AM

  In reply to

  Kenny Vaes Joined on 08-20-2008 Belgium, Antwerpen, Wilrijk Posts 16	Re: CRM 4.0; IE6; KB953838; Error Reply Contact Check out this blogpost: http://blog.customereffective.com/blog/2008/08/crm-prompting-t.html  It seems you have to re-associate ASPX files to IE. Regards, Kenny http://kennyvaes.wordpress.com

• 08-20-2008 4:42 PM

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  mark.purnell Joined on 04-22-2008 Posts 1

  Re: CRM 4.0; IE6; KB953838; Error Reply Contact None of these fixes seemed to do any good with a particular client that I had.   The fix that eventually worked for me was to make a minor modification to the blank.aspx file located in the C:\program files\microsoft CRM\CRM Web\_root directory.   Basically just a random edit (like adding the word test) to the file and saving it will rectify the problem.   Also had to do an IISRESET to effectuate it.